I&O Process Management - Storyboard

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 1: Identify Skills Needs for Your Future State Environment

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 3: Maximize the Value of Your Skills Map

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills...

Incident and Problem Management – Phases 1-3

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Incident and Problem Management – Phase 1: Identify and Manage Major/Critical Incidents

This phase of the blueprint, Incident and Problem Management, will help you develop a process for identifying the most serious IT incidents and a process for managing...

Incident and Problem Management – Phase 2: Develop Problem Management Procedures

This phase of the blueprint, Incident and Problem Management, will help you identify problems by incident matching, and help you develop a problem management SOP.

Incident and Problem Management – Phase 3: Engage in Proactive Problem Management

This phase of the blueprint, Incident and Problem Management, will help you stamp out problems before they cause incidents, and communicate the value of critical incident...

Establish a Program to Enable Effective Performance Monitoring – Phases 1-3

This storyboard will help you discover your current performance baseline and determine the go/no-go criteria for additional investments.

Establish a Program to Enable Effective Performance Monitoring – Phase 1: Kick-Start the Performance Management Program Pilot

This phase of the blueprint will help you determine which business transactions are the most critical to the business.

Establish a Program to Enable Effective Performance Monitoring – Phase 2: Establish and Evaluate Current Performance Baseline

This phase of the blueprint will help you determine the current performance baseline.
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