This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills...
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
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This phase of the blueprint, Incident and Problem Management, will help you develop a process for identifying the most serious IT incidents and a process for managing...
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This phase of the blueprint, Incident and Problem Management, will help you identify problems by incident matching, and help you develop a problem management SOP.
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This phase of the blueprint, Incident and Problem Management, will help you stamp out problems before they cause incidents, and communicate the value of critical incident...
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This storyboard will help you discover your current performance baseline and determine the go/no-go criteria for additional investments.
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This phase of the blueprint will help you determine which business transactions are the most critical to the business.
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This phase of the blueprint will help you determine the current performance baseline.
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