I&O Process Management - Storyboard
Topics
Develop Infrastructure & Operations Policies and Procedures – Phases 1-3This storyboard will help you create effective, manageable Infrastructure & Operations policies and procedures. |
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Develop an IT Infrastructure Services Playbook – Phases 1-3This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet. |
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Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure ServicesThis phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services. |
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Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services PlaybookThis phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook. |
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Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery CapabilitiesThis phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities. |
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Develop an Availability and Capacity Management Plan – Phases 1-4This storyboard will help you manage capacity to increase uptime and reduce costs. |
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Develop an Availability and Capacity Management Plan – Phase 1: Conduct a Business Impact AnalysisThis phase of the blueprint will help you determine the most critical business services for which you need to ensure availability. |
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Develop an Availability and Capacity Management Plan – Phase 2: Establish Visibility into Core SystemsThis phase of the blueprint will help you craft a monitoring strategy to gather usage data. |
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Develop an Availability and Capacity Management Plan – Phase 3: Solicit and Incorporate Business NeedsThis phase of the blueprint will help you integrate business stakeholders into the capacity management process. |
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Develop an Availability and Capacity Management Plan – Phase 4: Identify and Mitigate RisksThis phase of the blueprint will help you identify and mitigate risks to capacity and availability. |
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