I&O Process Management - Storyboard

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.

Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Develop an Availability and Capacity Management Plan – Phases 1-4

This storyboard will help you manage capacity to increase uptime and reduce costs.

Develop an Availability and Capacity Management Plan – Phase 1: Conduct a Business Impact Analysis

This phase of the blueprint will help you determine the most critical business services for which you need to ensure availability.

Develop an Availability and Capacity Management Plan – Phase 2: Establish Visibility into Core Systems

This phase of the blueprint will help you craft a monitoring strategy to gather usage data.

Develop an Availability and Capacity Management Plan – Phase 3: Solicit and Incorporate Business Needs

This phase of the blueprint will help you integrate business stakeholders into the capacity management process.

Develop an Availability and Capacity Management Plan – Phase 4: Identify and Mitigate Risks

This phase of the blueprint will help you identify and mitigate risks to capacity and availability.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phases 1-3

This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...
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