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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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This tool will help you score the responses from your vendor to assist in your selection.
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Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
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