Managing IT - Tools
Topics
Types of Content
Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Cloud Strategy WorkbookAn Excel-based tool to help you assess individual workloads based on their suitability for the cloud and the risks you will face as part of a potential cloud migration. |
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Proposal Evaluation ToolThis tool scores vendor proposals against weighted criteria and provides a vendor recommendation. |
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Service Desk Action Plan RoadmapUse this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk. |
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Outsourcing Systems Management Decision WorkbookUse this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook proceeds... |
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Service Management Maturity AssessmentThis tool will help identify your organization's current service management maturity level. |
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Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Service Catalog Requirements ToolService catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog... |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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