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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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This tool will help identify your organization's current service management maturity level.
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This tool will help you score the responses from your vendor to assist in your selection.
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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