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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...
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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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This tool will help you score the responses from your vendor to assist in your selection.
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A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...
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This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.
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The Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...
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