The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
5
|
Use this tool to classify your top ten vendors as Commodity, Operational, Strategic, or Tactical (COST) in a 2x2 quadrant.
|
1
|
Use this tool to create a feedback scoring process that gives the vendor a chance to evaluate how your organization is facilitating or inhibiting the delivery of its...
|
1
|
Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...
|
5
|
This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
|
3
|
The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
|
3
|
Use this tool to assess the health of your service desk to easily identify areas for improvement.
|
1
|
The purpose of the tool is to assess the overall health of a single service desk.
|
1
|
This tool will help you score the responses from your vendor to assist in your selection.
|
1
|
A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...
|
10
|