Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Vendor Classification Tool

Use this tool to classify your top ten vendors as Commodity, Operational, Strategic, or Tactical (COST) in a 2x2 quadrant.

Vendor Feedback Card

Use this tool to create a feedback scoring process that gives the vendor a chance to evaluate how your organization is facilitating or inhibiting the delivery of its...

Infrastructure Outsourcing RFP Scoring Tool

Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...

Cloud Strategy Workbook

This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Service Desk Assessment Tool

Use this tool to assess the health of your service desk to easily identify areas for improvement.

Service Desk Process Maturity Assessment Tool

The purpose of the tool is to assess the overall health of a single service desk.

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

Fast Track Tool: Negotiate Contracts

A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...
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