Vendor Feedback Card

Use this tool to create a feedback scoring process that gives the vendor a chance to evaluate how your organization is facilitating or inhibiting the delivery of its...

Vendor Classification Tool

Use this tool to classify your top ten vendors as Commodity, Operational, Strategic, or Tactical (COST) in a 2x2 quadrant.

Vendor Information Sheet

This template gives you a place to consolidate all your vendor information, including escalation chains, issues logs, transition in/out considerations, and TCO.

Infrastructure Outsourcing RFP Scoring Tool

Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...

Cloud Strategy Workbook

This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Vendor Inventory and Prioritization Tool

This tool will help you create a prioritized inventory of your vendors.

Service Desk Maturity Assessment

Conduct a service desk maturity assessment and reinforce your weak dimensions.

Service Desk Assessment Tool

Use this tool to assess the health of your service desk to easily identify areas for improvement.

Service Desk Process Maturity Assessment Tool

The purpose of the tool is to assess the overall health of a single service desk.
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