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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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5
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Use this tool to create a feedback scoring process that gives the vendor a chance to evaluate how your organization is facilitating or inhibiting the delivery of its...
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1
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Use this tool to classify your top ten vendors as Commodity, Operational, Strategic, or Tactical (COST) in a 2x2 quadrant.
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1
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This template gives you a place to consolidate all your vendor information, including escalation chains, issues logs, transition in/out considerations, and TCO.
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1
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Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...
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5
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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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3
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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3
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This tool will help you create a prioritized inventory of your vendors.
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2
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Use this tool to assess the health of your service desk to easily identify areas for improvement.
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1
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The purpose of the tool is to assess the overall health of a single service desk.
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1
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