Process Management
Topics
Types of Content
IT Service Management Demo Script TemplateUse this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features. |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Employee Termination Process Checklist – IT Security ExampleUse flowcharts and checklists to create effective SOP documents. |
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Service Desk Executive PresentationImproving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the... |
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Service Desk Action Plan RoadmapUse this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk. |
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Service Desk Ticket Classification and Dashboard ToolThis tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a... |
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Network Backup for Atlanta Data Center – Backups ExampleUse flowcharts and checklists to create effective SOP documents. |
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Document Management ChecklistUse flowcharts and checklists to create effective SOP documents. |
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Application Development Process – AppDev ExampleUse flowcharts and checklists to create effective SOP documents. |
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