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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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Use this template to document your service management initiation and governance plan.
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This blueprint will help you develop an action plan to pilot enterprise service management.
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With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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This template will help you create customer personas and customer journey maps for your prioritized services.
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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