Service Management - Storyboard

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Create an IT View of the Service Catalog – Phase 4: Determine People & Process This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
Design & Build a User-Facing Service Catalog – Phase 2: Identify and Define Enterprise Services The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific Technology This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business Services After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
Design & Build a User-Facing Service Catalog – Phase 4: Complete Service Definitions Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
Storyboard: Govern Shared Services Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...