CIO
Topics
Implement IT Chargeback – Phase 3: ImplementIn the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units. |
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IT Chargeback Program Development & Management ToolUse this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development. |
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Implement IT Chargeback – Phase 2: DefineIn the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the... |
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IT Chargeback Kick-Off PresentationUse Info-Tech’s IT Chargeback Kick-Off Presentation to educate business unit leaders and C-level executives on IT chargeback at a high level. |
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Implement IT Chargeback – Phase 1: LaunchIn the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,... |
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Implement an IT Chargeback System – Phases 1-4This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services. |
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Implement an IT Chargeback System – Executive BriefRead this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs,... |
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Implement an IT Chargeback SystemIT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that matters... |
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Design & Build a User-Facing Service Catalog – Phase 4: Complete Service DefinitionsCompleting the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be... |
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Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business ServicesAfter completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display... |
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