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Electronic Document Management (EDM) is a priority for many IT leaders, but most struggle to help executives gain business support for EDM. A solid EDM solution can...
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Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...
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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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An annual performance development plan assigns specific tasks and goals to each employee. Use this template to get training commitments in writing to help actualize...
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Given the pressure to deliver, application developers will inevitably resort to less than perfect behaviors. When such behaviors turn into habits, everyone suffers;...
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This tool provides a template for tracking functional test results.
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This tool provides an outline to aid the development of a functional test plan for a software application.
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...
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