Applications - Storyboard

Strengthen the SSDLC for Enterprise Mobile Applications – Phases 1-3

Mobile exposes your enterprise systems to new vectors that attackers can exploit, whether that be on the device, over the air, or through back-end systems. Enable your...

Strengthen the SSDLC for Enterprise Mobile Applications – Phase 3: Monitor and Support Secure Mobile Applications

There is no end to improving the security of your mobile applications. Continually measure and monitor your mobile applications for future optimization initiatives.

Modernize Your Corporate Website to Drive Business Value – Phases 1-2

Obtain a deep understanding of the business goals and user experience (UX) of your website through personas, use cases, user workflows, and SWOT analysis. Use this...

Modernize Your Corporate Website to Drive Business Value – Phase 1: Define UX Requirements

Development teams do not always regularly gauge how users interact with their website. Teams must ensure user needs are the driving force behind the development and...

Modernize Your Corporate Website to Drive Business Value – Phase 2: Design UX-Driven Website

Use data-driven insights to understand your end user’s reception, adoption, and behaviors on your website, and to validate the website’s value for future UX enhancements.

Select and Implement a Customer Service Management Solution – Phases 1-4

Turbocharge your company’s customer service capabilities with a Customer Service Management suite.

Select and Implement a Customer Service Management Solution – Phase 1: Launch the Project

To successfully leverage CSM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. Follow the guidance of this phase...

Select and Implement a Customer Service Management Solution – Phase 2: Analyze Requirements and Shortlist Vendors

Use the Vendor Landscape findings and project guidance in this phase to support your organization in developing requirements for your CSM solution RFP, evaluation, and...

Select and Implement a Customer Service Management Solution – Phase 3: Select a Solution

Use this phase to guide your organization as you follow your procurement plan for evaluating and selecting a CSM solution.

Select and Implement a Customer Service Management Solution – Phase 4: Plan the Implementation

Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured. Mitigate this risk by conducting the...
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