Develop an Actionable ERP Strategy and Roadmap – Phase 2: Conduct the Intake Process and Evaluate Strategy Options

This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you conduct an ERP operational assessment, identify improvement opportunities, and...

ERP Strategy Stakeholder Interview Guide

This template will help you gather information from stakeholders during the ERP Operational Assessment project phase of the Develop an Actionable ERP Strategy and Roadmap...

Develop an Actionable ERP Strategy and Roadmap – Phase 3: Build and Govern the Roadmap

This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you define and scope work initiatives to build your ERP strategy roadmap, as well...

ERP Governance Charter Template

This template will help you identify and define the provisions around roadmap reviews, changes, and audits, with associated roles, responsibilities, and enforcement powers.

ERP Strategy Stakeholder Presentation

This template will help you consolidate the outputs of your completed activities throughout the Develop an Actionable ERP Strategy and Roadmap blueprint in a professional...

Drive Customer Convenience by Enabling Text-Based Customer Support

This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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Drive Customer Convenience by Enabling Text-Based Customer Support – Executive Brief

Text messaging is everywhere, but businesses aren’t capitalizing on it.

Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support

Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.

Text-Based Customer Support Strategic Summary Template

The summary template encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by...
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