Appian BPM and Twillio Double Down on Contact Centers

Appian, a major player in the business process management (BPM) space, has established a partnership with Twilio, a provider of cloud-based communications technology. The...

SugarCRM Acquires Salesfusion to Enhance Its Marketing Automation Street Cred

Effective marketing automation is an integral part of building a strong sales pipeline. To bolster its capabilities for robust marketing automation, popular mid-market...

Oracle CX Cloud: A Compelling Solution for Those Leveraging Other Components of the Oracle Cloud Ecosystem

Oracle has faced an upswing of strong competition in the CRM and customer experience marketspaces: despite this, the Oracle CX Cloud portfolio delivers compelling value,...

Salesforce Jumps on the Blockchain Hype Train at TrailheaDX

Blockchain has been a much-touted innovation for improving the creation of trusted partner networks. Salesforce recently jumped on the blockchain hype train at its...

Salesforce Outage Leaves Organizations Scrambling to Cover Core Processes for CRM

A Salesforce outage on May 17, 2019 left many of the popular CRM vendor’s customers in a lurch. The incident highlights that even reliable, big-name vendors like Salesforce...

Mixed Reviews for Kronos Workforce Mobile App

Extending a product’s desktop functionality and user experience to a mobile platform is not always a guaranteed success. Kronos is experiencing mixed reviews for its Kronos...

eLogic Learning Releases iOS App for Its eSSential LMS

eLogic Learning claims to be taking the lead in mobile support by releasing its iOS app. However, offering a mobile experience has been table stakes in the industry for...

Sage Business Cloud Enterprise Management Proclaimed a Platform!

Sage is proclaiming that the V12 release of Sage Business Cloud Enterprise Management is a platform, not just a product. An upgraded, adaptive user experience (UX) to...

The Emerging Field of Learning Analytics in Education Learning Management Systems

The real benefit of having an education LMS is the ability of professors to track learning and for universities to save students before they drop out. This not only will...

Salesforce Set to Release LXP, myTrailhead, in 2019

Salesforce is entering into the LXP market with myTrailhead, which is built off of its Trailhead free learning platform. myTrailhead will offer companies the ability to...
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