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Webinar: IT Service Management Selection Guide

As IT departments evolve, they often find they’ve outgrown their ITSM solution. When IT departments are driven to align more closely to corporate goals and increase their accountability and visibility into complex environments, a change of solutions can make a big difference in their success. That being said, big, audacious goals require big, audacious work plans, so finding the balance between getting all the toys and only the ones you can implement is an important distinction.

Our analysts will discuss the process to define requirements and build out a light business case to quickly move to acquisition and implementation. We will explore how to:

  • Define the overarching goals to start looking at solutions that will fit those parameters.
  • Create use cases to drive the requirements discussion in the most relevant direction.
  • Determine which features are most important to meet your goals.
  • Featured Speakers

    Sandi Conrad

    Principal Director, Infrastructure & Operations
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    Mahmoud Ramin, PhD

    Research Specialist, Infrastructure & Operations
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    Benedict Chang

    Research Analyst, Infrastructure
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