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Microsoft Teams Innovations to Benefit Healthcare Organizations
At its 2019 Ignite conference, Microsoft announced important innovations to Office 365 that benefit healthcare organizations. In particular, Microsoft’s Teams offering has several enhancements to support clinical staff and patients.
Key takeaways from Microsoft Teams’ innovations that will benefit healthcare organizations include:
- A smart camera that can capture and annotate images during a patient exam.
- Priority-enabled notifications that enable staff to alert clinicians.
- Scheduling and appointment management.
- A PowerApps web portal that integrates directly with Teams’ channels. This portal can function as a user-facing website for sign-ins, patient data, and physician availability.
Healthcare CIOs continue to seek options for reducing their infrastructure complexity. With the advent of cloud-based communications and collaboration, new opportunities are arising for outsourcing infrastructure and upgrading their legacy systems.
This also means that opportunities are opening for Unified Communications as a Service (UCaaS) vendors to move into the healthcare industry. However, with Microsoft Teams’ continued upgrades and foray into a wide range of industries, other UCaaS vendors are likely to be left behind if they do not win the argument against Microsoft’s offerings.
Slack and others may argue that Microsoft Teams is only “good enough” vs. a best-of-breed tool – but the bar for what counts as “good enough” for Microsoft Teams continues to be raised.
Source: Microsoft Teams Scorecard at SoftwareReviews. Accessed January 7, 2020.
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On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.