Comprehensive software reviews to make better IT decisions
Coming Soon: Microsoft Teams Contact Center Solution
Landis Contact Center for Microsoft Teams is now in preview. Landis Technologies is a Microsoft Gold Partner, who has been building a contact center solution that takes advantage of Teams’ upcoming calling APIs.
Landis Contact Center for Microsoft Teams is undergoing testing within the Landis community, with a release date to be confirmed.
Source: SoftwareReviews Microsoft Teams Scorecard. Accessed December 2, 2019
Microsoft Teams is fast becoming the “holy grail” for unified communications and collaboration. With an upcoming contact center option, clients with Office 365 will need to produce justified reasons for why they would want to purchase another tool that has overlapping capabilities with Teams.
Of course, the problem with being the “jack of all trades” is that you are the “master of none.” Teams risks falling into this category, stretching its capabilities across the full range of communications and collaboration. However, if Teams is “good enough” and fulfils the essential needs of clients, best-of-breed tools with overlapping capabilities will have an increasingly hard sell.
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As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.
Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow down which key requirements and key metrics you need to consider when choosing a contact center.
In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.
Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service (CCaaS) platform, due to be released in mid-2020.
Five9 and Zoom have announced a new integration between Zoom Phone and Five9 Intelligent Cloud Contact Center.
It is likely that Mitel will acquire Avaya, following news that Avaya CEO Jim Chirico stated he would be seeking “strategic alternatives” during the company’s August 13 third quarter earnings call.
Avaya announced a partnership with RingCentral, a move that jointly strengthens the two companies’ positions in the growing cloud-based unified communications market.
Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.
Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.