
What is Zoho Expense?
Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
89 Plan to Renew
3
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Expense?
Pros
- Security Protects
- Acts with Integrity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Detail Tracking
Approval Workflow
Expense Itemization
Receipt Image Submission
Mobile App or Mobile Browser Support
Travel and Accommodation Booking
Single Sign-On (SSO)
Desktop Browser Support
Expense Policy Aware
Travel Profile
Multi Currency
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Zoho Expense Reviews
John P.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2023
Claims and reimbursement in a minute!
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
Streamlined approval process and ease of use on a regular basis.
What is your favorite aspect of this product?
Ease of integration, ease of use and very user friendly.
What do you dislike most about this product?
NA as of the moment - love this product!
What recommendations would you give to someone considering this product?
Go for it - makes claims and reimbursements a breeze in terms of request.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pranshu S.
- Role: Consultant
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted Aug 2023
good autoscan,easy approval flow,easy reporting
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
This is a great product which allows you to track expenses in a single view, shows duplicated charges, and its approval settings really help improve the expending culture in the company. In addition, has a Free Plan for us as we are on ZOHO One plan.
What is your favorite aspect of this product?
I love how easy it is to capture receipts and expenses and that it links up to my Zoho Books so it only needs to be captured once. I love the approval feature for employees and the reimbursements too - it just makes admin much easier.
What do you dislike most about this product?
I just found that the jargon of the software was not that straightforward. I ended up with a problem on my main Zoho Books because of logging the receipts incorrectly and some were duplicated which caused some confusion.
What recommendations would you give to someone considering this product?
Setting aside the minor inconvenience regarding the Chart of Accounts, the rest of the program is 100% accurate, 100% of the time. I have had zero downtime with this program and trust the information to be consistently accurate.
Pros
- Over Delivered
- Security Protects
- Client's Interest First
- Generous Negotitation
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing

Shikha G.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
I love the App. I have been using it every day.
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
I really love the ease of use. The mobile app is just excellent. I select multiple photos in the gallery and push it to the expense and it scans and autofill all the fields. I just need to review it, fill in the comment for the expense and submit it. Makes my life a million times better,
What is your favorite aspect of this product?
Love the mobile app. It also has a browser, but I am so used to the mobile app, can't think of using a browser for submitting my expenses. Multi select the photos and send them for auto-scan; it does everything for you.
What do you dislike most about this product?
Honestly, nothing that I can think of. I have been using it day in day out for the last 8 months on my official trip and its just seamless.
What recommendations would you give to someone considering this product?
Just go for it, the UI is simple and really really user friendly. No excess drama, just need an app that makes your life easier.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing