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Zoho Expense Logo Award Winner Product Badge
Zoho Expense Logo Award Winner Product Badge
Zoho

Zoho Expense

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Zoho Expense
7.9 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details


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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

89 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

4% Negative
9% Neutral
87% Positive

Pros

  • Security Protects
  • Acts with Integrity
  • Respectful
  • Fair

Feature Ratings

Average 84

Expense Detail Tracking

89

Approval Workflow

86

Expense Itemization

84

Receipt Image Submission

83

Mobile App or Mobile Browser Support

83

Travel and Accommodation Booking

83

Single Sign-On (SSO)

82

Desktop Browser Support

82

Expense Policy Aware

81

Travel Profile

80

Multi Currency

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Breadth of Features

82

Ease of Data Integration

81

Usability and Intuitiveness

81

Quality of Features

81

Ease of Customization

80

Business Value Created

80

Availability and Quality of Training

78

Ease of IT Administration

78

Product Strategy and Rate of Improvement

77

Vendor Support

73

Zoho Expense Reviews

John P.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Claims and reimbursement in a minute!

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Streamlined approval process and ease of use on a regular basis.

What is your favorite aspect of this product?

Ease of integration, ease of use and very user friendly.

What do you dislike most about this product?

NA as of the moment - love this product!

What recommendations would you give to someone considering this product?

Go for it - makes claims and reimbursements a breeze in terms of request.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pranshu S.

  • Role: Consultant
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

good autoscan,easy approval flow,easy reporting

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

This is a great product which allows you to track expenses in a single view, shows duplicated charges, and its approval settings really help improve the expending culture in the company. In addition, has a Free Plan for us as we are on ZOHO One plan.

What is your favorite aspect of this product?

I love how easy it is to capture receipts and expenses and that it links up to my Zoho Books so it only needs to be captured once. I love the approval feature for employees and the reimbursements too - it just makes admin much easier.

What do you dislike most about this product?

I just found that the jargon of the software was not that straightforward. I ended up with a problem on my main Zoho Books because of logging the receipts incorrectly and some were duplicated which caused some confusion.

What recommendations would you give to someone considering this product?

Setting aside the minor inconvenience regarding the Chart of Accounts, the rest of the program is 100% accurate, 100% of the time. I have had zero downtime with this program and trust the information to be consistently accurate.

Pros

  • Over Delivered
  • Security Protects
  • Client's Interest First
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Performance Enhancing

Shikha G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

I love the App. I have been using it every day.

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

I really love the ease of use. The mobile app is just excellent. I select multiple photos in the gallery and push it to the expense and it scans and autofill all the fields. I just need to review it, fill in the comment for the expense and submit it. Makes my life a million times better,

What is your favorite aspect of this product?

Love the mobile app. It also has a browser, but I am so used to the mobile app, can't think of using a browser for submitting my expenses. Multi select the photos and send them for auto-scan; it does everything for you.

What do you dislike most about this product?

Honestly, nothing that I can think of. I have been using it day in day out for the last 8 months on my official trip and its just seamless.

What recommendations would you give to someone considering this product?

Just go for it, the UI is simple and really really user friendly. No excess drama, just need an app that makes your life easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoho Expense Comparisons

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