What is Zendesk Chat?
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Chat?
Pros
- Transparent
- Unique Features
- Caring
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Multi-channel
Voice or Text Input
Translation
Leads Generation
Personalized Service
Learning and Adaptability
Scheduled Availability
Workflow Processing
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Zendesk Chat Reviews
Lewis M.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2022
Great quality and integration capability
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Best on the market
What is your favorite aspect of this product?
Integration capability
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Definitely recommend.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Rachna S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Fantastic product to build a good cust experience
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
It has a better user interface and enterprise version makes it more valuable
What is your favorite aspect of this product?
Easy to install Keeps detailed information of whom visited and all
What do you dislike most about this product?
Sometimes screen takes time to load on few sections but overall no complaints
What recommendations would you give to someone considering this product?
This tool is well suited for any kind of business with online services that want to improve their direct communication with their customers. 100 % go
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
JONATHAN H.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Easy to use and fantastic
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Great features that make chat work really well.
What is your favorite aspect of this product?
Easy to use for the end-users
What do you dislike most about this product?
Hard to get the data.
What recommendations would you give to someone considering this product?
Research all options out there
Pros
- Unique Features
- Efficient Service
- Inspires Innovation
- Respectful