
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
5
Since last award
98 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to use, but limited in advanced features.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
What makes Yellow.ai different is its easy-to-use interface and smart AI features, which let businesses build engaging chatbots and voice assistants without needing a lot of coding knowledge.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its intuitive design, which makes it simple for users to create and customize chatbots without needing to be technical experts. This accessibility helps teams quickly launch engaging conversations.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that while it's user-friendly, some advanced features may lack depth, making it harder to implement more complex use cases without additional customization.
What recommendations would you give to someone considering this product?
If you're thinking about using Yellow.ai, I suggest trying out the demos first to see if it meets your needs and checking if it can handle the specific tasks you want to achieve.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service

Kaoushik R.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Oct 2024
Great product with easy integration !
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Out of the box features and plaug-and-play!
What is your favorite aspect of this product?
Integrations and technology of AI
What do you dislike most about this product?
Can take time for AI model to generate accurate results and start seeing results. But they are getting better!
What recommendations would you give to someone considering this product?
If you ate considering a aconversational AI tool or chatbot or voice agent, go for Yellow! You woulddn't regret!
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time

Sanskar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great for tasks, but hard to customize.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is different because it helps businesses build chatbots that handle both customer service and internal tasks, all while working smoothly across multiple platforms.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its ability to manage both customer service and internal tasks in one platform, making it versatile and efficient for businesses.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that customizing more complex workflows can be tricky and may require extra time and effort to get everything just right.
What recommendations would you give to someone considering this product?
If you're thinking about using Yellow.ai, start with the basics and be ready to spend some time learning how to set up more complex features.
Pros
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
- Reliable