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Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

5
Since last award

98 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

8% Negative
4% Neutral
88% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Helps Innovate

Feature Ratings

Average 74

Workflow Processing

78

Intent Extraction

77

Personalized Service

76

Natural Language Processing

76

Other Integrations

76

Artificial Intelligence Engine

72

Leads Generation

72

Learning and Adaptability

71

Vendor Capability Ratings

Average 73

Business Value Created

77

Product Strategy and Rate of Improvement

77

Quality of Features

75

Ease of Implementation

75

Usability and Intuitiveness

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

70

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

HEMANT KUMAR K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great chatbots, but can be expensive.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is different because its chatbots feel more human-like. It’s easy to use and works across many platforms like WhatsApp and websites. Plus, it has automation tools that make customer service quicker and easier.

What is your favorite aspect of this product?

What I like most about Yellow.ai is how natural and human-like its chatbots feel. It’s also simple to set up and works on different platforms.

What do you dislike most about this product?

What I don’t like about Yellow.ai is that it can be a bit pricey for small businesses. It also takes time to figure out all its features.

What recommendations would you give to someone considering this product?

If you’re thinking about using Yellow.ai, try it out with a small project first. Check if it fits your budget, especially if you’re a small business. Take some time to learn its features, and don’t hesitate to ask their support team for help.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2024

"Chat Brilliance: Effortless Engagement!"

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but limited in advanced features.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is different because it mixes AI with an easy-to-use visual interface, allowing businesses to create and manage chatbots and voice assistants without needing a lot of coding knowledge.

What is your favorite aspect of this product?

My favorite aspect of Yellow.ai is its intuitive visual interface, which makes it simple for anyone to design and manage chatbots without requiring technical skills.

What do you dislike most about this product?

What I dislike most about Yellow.ai is that some advanced features can be limited, which might restrict more complex bot functionalities for users looking for deeper customization.

What recommendations would you give to someone considering this product?

If you're considering Yellow.ai, start with simple projects to get a feel for how it works, and make sure it fits your needs before diving into the more advanced features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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