What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
2
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Translation
Scheduled Availability
Application Programming Interface
Knowledgebase
Multi-channel
Workflow Processing
Integration With CRM
Leads Generation
Learning and Adaptability
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Tidio Reviews
Oyem D.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Has good pricing and a customizable chat widget
Likeliness to Recommend
What differentiates Tidio from other similar products?
I've been a Tidio user for a year now, having previously used Landbot. Having tried other chatbot platforms, I found Tidio to be a refreshing change. What stands out about Tidio is its remarkable speed. During my trials, the chatbot responded almost immediately, guaranteeing quick and effective answers to my customers' inquiries. Another commendable feature is the software's straightforward deployment. Integrating Tidio into my website was a breeze and took only a few minutes, with the setup process being extremely intuitive.
What is your favorite aspect of this product?
Tidio is incredibly user-friendly and presents a visually appealing interface. I appreciate that it doesn't restrict the chat feature to just one website, which suits my needs perfectly. I've integrated the chat on my educational website, allowing students and prospective students (as I'm involved in higher education) to contact me directly. It's also on my consulting website, enabling me to track and generate leads from both platforms at the same time. The cost for this feature is quite reasonable. Although I wish their email marketing was priced more competitively with Mailchimp, Tidio offers a more intuitive approach to segmentation.
What do you dislike most about this product?
The pricing structure is perplexing and no longer beneficial for small-scale businesses. Tidio, being a competitor of Intercom, is naturally inclined towards larger enterprises. We felt let down when we didn't receive any reminders from Tidio about the annual renewal. We had plans to discontinue our subscription but were not given any email reminders or notifications, which is a common practice. When we chose to cancel our account shortly after our renewal date, we requested a renewal. However, Tidio does not offer any refund, not even a partial one. The process of creating chatbots in multiple languages can become quite chaotic.
What recommendations would you give to someone considering this product?
In terms of customer engagement, we used to handle all customer inquiries via email. However, email communication will become obsolete for the modern consumer, who seeks instant responses and for that, I would highly recommend the software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joy K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Has good features for live chat
Likeliness to Recommend
What differentiates Tidio from other similar products?
The fair pricing of the software makes it affordable for every business and they have a responsive customer care team who responds to technical questions anytime you contact them
What is your favorite aspect of this product?
The remarkable capability of Tidio to develop highly personalized chatbots is noteworthy. The efficient automation in answering frequently asked questions has not only conserved a significant amount of my time, but it has also boosted the productivity of my customer service
What do you dislike most about this product?
It is difficult to se tup chatbot flow due to panels design being too limited and diminished you need to zoom out before you can you have the full view
What recommendations would you give to someone considering this product?
This tool is easy and worthy a trial, it has both the customer communication tool and the email marketing part
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Miguel A.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2024
The product is easy to use and implementing
Likeliness to Recommend
What differentiates Tidio from other similar products?
They have the new, improved AI, which resolves questions faster than before and is easier to integrate compared to other AI
What is your favorite aspect of this product?
I like the software mobile application; it is easy to use to chat with clients on the go and you can sync the chat from the application and the web application so you have the chat history from one place
What do you dislike most about this product?
It cost extra to removing the software branding on the live chat, which makes it more expensive if you need to have the widget without branding
What recommendations would you give to someone considering this product?
This is a good tool for you to offer customer support in your application and in your website
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing