What is Brevo?
Brevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
4
Since last award
97 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Includes Product Enhancements
- Respectful
- Trustworthy
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Email Delivery
Sales Intelligence & Conversion Rates
SPAM Compliance
Campaign Management
Basic Reporting and Analytics
Contact Database
Segmentation
Mobile Optimized
A/B Testing
Content Authoring
Auto-Responders
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Vendor Support
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Brevo Reviews
Miguel A.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Setting up a campaign is so easy
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo has fair pricing compared to other similar products that have been evaluated, they have free WhatsApp integrations where other providers offer the same at an extra cost, and you receive maximum support regardless of the pricing plan you subscribe to.
What is your favorite aspect of this product?
I like the WhatsApp schedule; you can schedule when the WhatsApp campaign can be sent and this saves me a lot of time
What do you dislike most about this product?
They should consider having a live chat since the ticketing system takes longer to respond to tickets and this makes our work slow when there is a serious issue affecting our use of the product, especially product issues
What recommendations would you give to someone considering this product?
If you have a smaller contact list and would use a very friendly cost tool, then Brevo is an answer, and I highly recomment the solution
Pros
- Performance Enhancing
- Unique Features
- Inspires Innovation
- Respectful
Ruben Aaron C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Jan 2024
The simplest email marketing management tool
Likeliness to Recommend
What differentiates Brevo from other similar products?
The integration with the simple CRM
What is your favorite aspect of this product?
Simplicity and great pay-as-you-go plan
What do you dislike most about this product?
It's constantly changing
What recommendations would you give to someone considering this product?
Most of the changes are for good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fahad A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Maintaining 100% delivery rate with Brevo
Likeliness to Recommend
What differentiates Brevo from other similar products?
The tool is super simple to setup and integrate with your website, especially if you're running on WordPress. The detailed transactional logs make it easy to have track of all emails sent to customers.
What is your favorite aspect of this product?
The transactional email log that lets you see all the details regarding any email sent through Brevo is epic. All emails sent automatically by WooCommerce (through Brevo) are there and you can easily identify if there are any issues with delivery.
What do you dislike most about this product?
It would be good to see a live support, together with slightly faster technical support. The tool itself satisfies to full extent, the only challenge we faced is wait-time when we need support.
What recommendations would you give to someone considering this product?
Make sure to have a webmaster onboard to properly set up all DNS records.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features