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SAP Marketing Automation Suite Logo
SAP Marketing Automation Suite Logo
SAP

SAP Marketing Automation Suite

8.2 /10
Category
SAP Marketing Automation Suite
8.2 /10

What is SAP Marketing Automation Suite?

Deliver meaningful engagements based on customer context and consent, anticipate and deliver on needs with machine-driven intelligence and close the loop on measurement to ensure performance and budget optimization.

Company Details


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Awards & Recognition

SAP Marketing Automation Suite won the following awards in the Marketing Platforms - Enterprise category

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SAP Marketing Automation Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Marketing Automation Suite.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Marketing Automation Suite?

2% Negative
11% Neutral
87% Positive

Pros

  • Fair
  • Continually Improving Product
  • Trustworthy
  • Saves Time

Feature Ratings

Average 88

Email Marketing Automation

91

Social Media Marketing Management

90

Multi Channel Integration

90

Advanced Campaign Management

87

Advanced Data Segmentation

87

Marketing Asset Management

86

Marketing Analytics

86

Community Marketing Management

86

Marketing Workflow Management

85

Marketing Operations Management

82

Mobile Marketing Management

82

Vendor Capability Ratings

Average 85

Ease of Customization

89

Quality of Features

88

Usability and Intuitiveness

87

Ease of Implementation

87

Ease of IT Administration

87

Breadth of Features

86

Ease of Data Integration

86

Business Value Created

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Vendor Support

79

SAP Marketing Automation Suite Reviews

Michael Stuart-In D.

  • Role: Public Sector
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Master of the email campaign.

Likeliness to Recommend

10 /10

What differentiates SAP Marketing Automation Suite from other similar products?

SAP marketing cloud is a fantastic marketing tool that provides real-time data on how customers behave and what they require from a company. The integration was fantastic, and the minimal training allowed us to gain some hands-on time with the product. SAP Marketing Cloud improves client interactions while also increasing their marketing contribution.

What is your favorite aspect of this product?

SAP's segmentation tool is effective. Creating segmentation models is quite simple and quick, and the results allow us to be extremely specific. The users can design conditional messaging based on contact attributes or previous engagement history using a variety of personalization capabilities. There is no coding required, making it extremely simple to implement.

What do you dislike most about this product?

SAP's support and educational tools provide the essentials, but configuration and development assistance is restricted. As a result, there is an excessive reliance on SAP's partners, which is a high long-term and costly commitment. Customer empowerment through greater support and education would improve not only customer satisfaction but also boost future customer satisfaction.

What recommendations would you give to someone considering this product?

The segmentation model is a highly effective and user-friendly tool. The performance is well admired. And tag cloud is quite helpful. The integration with C4C, as well as its profile and account mashup, is operating perfectly. Creating target groups is simple, particularly when considering the usefulness of life target groups.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Aliaherma A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Powerful and resourceful to manage marketing

Likeliness to Recommend

8 /10

What differentiates SAP Marketing Automation Suite from other similar products?

The company I work at was looking for a platform that can be suitable for basic to advanced level marketing’s needs for their business and that too under one roof and when we started using SAP in our marketing department we were relieved because it has that charm and talent to cater the needs of small, medium, large or individual plans.

What is your favorite aspect of this product?

This is a relatively good platform with that provides best training materials for you team. They can learn and can learn it in half the time as compared to other software. This is your complete CRM solution for business and you can manage lead, automated marketing, email marketing, and campaigns management with lots of other features included as well in a very robust manner.

What do you dislike most about this product?

First of all, there is no free plan or free trail for this one here and you need to make a decision on your instincts and good words about them. Secondly, it is not available for usage at Android or Mac. You can only use it on Web version, which can be frustrating at times.

What recommendations would you give to someone considering this product?

SAP Marketing Cloud can easily cater the needs of people and small to large firms in a very positive manner. You can rely on them with the best interest for you company in their hands and they will not disappoint you by all means. Give it a try to experience good results in reasonable pricing plans.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Charlotte Russell D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

One of the greatest marketing platform

Likeliness to Recommend

8 /10

What differentiates SAP Marketing Automation Suite from other similar products?

SAP Marketing Cloud is one of the greatest marketing platforms I have come across. It takes you a while but you can easily learn a few things. We switched to many software’s due to unreliability and there is always something off and doesn’t come along with our workflow nature. However, since we have switched SAP Marketing Cloud, we are all pretty much satisfied. It helps our marketing with almost everything.

What is your favorite aspect of this product?

I personally like that it helps teams with joint efforts to pull off work load easily. For example you can design work templates and others can also just edit them and work on the same project together to complete it in less time. There is no one man army, we are all one for major cause.

What do you dislike most about this product?

Separate licensing is not available. You need to get a separate license and you need a budget for that! Customization is also on the edge, it’s not easy and in most of the cases not possible.

What recommendations would you give to someone considering this product?

There is always scope for improvement however it’s a good choice and it can ease your everyday workload. You get the best out of it if you put on a little bit of effort into it. A highly reliable and recommended portal that give you everything you will need under one platform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features
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