What is sandsiv+?
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love sandsiv+?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sentiment Analytics
Multi-Channel Data Collection
Text Analytics
Alerts
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Customization
sandsiv+ Reviews
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Feb 2022
Estrema flessibilità
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Saves Time
Carmela S.
- Role: Consultant
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Very good product!
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
What differentiates SandSIV from similar products is definitely the support provided by the vendor and the business relationship.
What is your favorite aspect of this product?
My favority aspect concern to VoC-feedback. I like the way to create surveys and the ability to easily test them via send invite or demo.
What do you dislike most about this product?
The feature I don't like concerns the Virtual Source definition. It is time consuming
What recommendations would you give to someone considering this product?
exsercise, exsercise, exsercise
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Charges for Enhancements
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Feb 2022
very useful and flexible product
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Client Friendly Policies
- Performance Enhancing