What is sandsiv+?
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Company Details
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91 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love sandsiv+?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sentiment Analytics
Multi-Channel Data Collection
Text Analytics
Alerts
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Customization
sandsiv+ Reviews
Ethan M.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Comprehensive B2C relations platform
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
I have no experience from similar products in the organization. The cost and performance of Sandsiv+ has been awesome.
What is your favorite aspect of this product?
The product provides powerful data management mechanism between customers and business. Integration with other applications took place effectively at deployment stage. The customer support staff is proactively fast when responding to our queries.
What do you dislike most about this product?
Everything looks pretty good since we started using this product. I have not experienced performance weaknesses.
What recommendations would you give to someone considering this product?
Team interactions and business customer relations journey can be successful faster with Sandsiv+. Business enterprises experiencing low flow of customers can try this tool for better results.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Susan C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2022
Global customer engagement platform
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
Sandsiv+ has the voice interaction feature between business and customers which is not available in many similar tools.
What is your favorite aspect of this product?
The software has enabled my sales team to reach and interact with many potential customers. Data visualization provides real-time insights from customers that helps us in planning and making effective decisions. The price is affordable to many SMEs with simple user interface.
What do you dislike most about this product?
I have not disliked anything from the performance of this platform.
What recommendations would you give to someone considering this product?
Marketing and customer interaction journey could be more productive with Sandsiv+. We have attained targeted ROI since we deployed it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Tiku M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great features and training provided.
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
First time using a product with such capabilities. All in all, very supportive Italian team and they allowed for customer feature addition.
What is your favorite aspect of this product?
Quick to implement, sms integration was up and running within 6 weeks. Very beneficial for my team
What do you dislike most about this product?
Timeliness for certain API are too long.
What recommendations would you give to someone considering this product?
It'd a quick and easy product to implement. The team works by building on existing features
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Client Friendly Policies