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Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Salesforce Lightning Flow
8.3 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

87

Customizable Performance Dashboards

84

Process Automation Templates

84

In-App Automated Workflows

83

Process Workflow Designer

83

Permissions and Governance

82

Content Management

82

BPMN Compliance

82

Mobile Support

82

Collaboration

82

Real-time Process Analysis

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

78

Ease of IT Administration

75

Salesforce Lightning Flow Reviews

Sophie S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Salesforce Lightning Flow from other similar products?

More user friendly, easy to understand from a deal perspective

What is your favorite aspect of this product?

The user interface

What do you dislike most about this product?

Pulling reports from SF is challenging

What recommendations would you give to someone considering this product?

Take courses to understand how to best use SF

Pros

  • Trustworthy
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

Michael W.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

There is a reason Salesforce is the king of CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Competitors like Hubspot offer a product that does not meet requirements of enterprise businesses. SFDC does require more technical resource to implement/build/maintain but the outputs and results of those investments are far and above any other tool currently on the market today.

What is your favorite aspect of this product?

Almost infinite customization opportunities to fit any business or process.

What do you dislike most about this product?

It does require a heavy staff presence to build and maintain appropriately. The wrong team/hires can make a mess of your entire business data if handled poorly.

What recommendations would you give to someone considering this product?

When weighing the decision to buy a CRM, don't just look at cost, look at what your business needs. If you are going to be a small business with no intention to see rapid growth or move beyond 10-20 employees, other tools might be fine. But if you truly want to scale your company, there is only one CRM to use. The flows automation tool is the best no-code/low-code automation tool on the marker bar none.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service
  • Vendor Friendly Policies
  • Less Generous

Kate P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Powerful Automation

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Has the good balance between user-friendliness and functionality.

What is your favorite aspect of this product?

Business users with little coding experience can leverage it for process automation, saving time and boosting productivity.

What do you dislike most about this product?

The lack of features like nested loops and custom functions can make it challenging to build complex automations.

What recommendations would you give to someone considering this product?

This can handle a good range of automation needs, from basic data manipulation to moderately complex processes with conditional logic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular Salesforce Lightning Flow Comparisons

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