What is NICE CXone?
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
90 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE CXone?
Pros
- Security Protects
- Respectful
- Acts with Integrity
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Scripting and Call Flow Management
Contact Center Analytics
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Multi Channel Intake Integration
Contact Center Compliance Management
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
NICE CXone Reviews
Lucho R.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
One of the Best Contact Center tool in the Market.
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
It is more accessible compared to other products in the market
What is your favorite aspect of this product?
It is very easy to use.
What do you dislike most about this product?
The lack of capability to be customized.
What recommendations would you give to someone considering this product?
Try first and see if they are comfortable in using it. It is very accessible and doesn't require intensive installation process.
Pros
- Trustworthy
- Saves Time
- Respectful
- Client Friendly Policies
Kacper K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
A mess that makes your work miserable.
What differentiates NICE CXone from other similar products?
It is more problematic than other software in that category. Service interruptions are on a daily basis.
What is your favorite aspect of this product?
Integrated workforce management.
What do you dislike most about this product?
Technical issues.
Pros
- Security Protects
- Respectful
- Includes Product Enhancements
- Appreciates Incumbent Status
Cons
- Slower Product Innovation
- Less Reliable
- Less Performance Enhancing
Ryan A.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2021
Highly Customizable Solution
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
Breadth of features and integrations it provides
What is your favorite aspect of this product?
Customizable is what we like about the product
What do you dislike most about this product?
High learning curve for more advanced customizations
What recommendations would you give to someone considering this product?
Do a PoC before signing a contract.
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity