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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Darshan Krishna N.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

Exploring the call and connect on Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

According to my experience, Microsoft Teams stands out in having a simple interface with powerful features. Every user always looks for ease of use first and Teams has the best easy to understand and use interface. Adittionally, its acts as a all in one platform for all kinds of communication with your colleagues and team by providing audio, video, text connect, file sharing, screen sharing and screen control, channels, groups, etc.

What is your favorite aspect of this product?

- Having everything related to work communications in one place. I can chat with colleagues, join meetings, make calls, and share or access files without switching between different applications. It saves time, keeps conversations organized, and makes collaboration much more efficient, especially when working with different teams. - Integrations for daily work automation such as chat summaries, automatic messaging, etc.

What do you dislike most about this product?

Haven't come across anythis as such. The journey has been smooth.

What recommendations would you give to someone considering this product?

I would definitely recommend Microsoft Teams, especially for organizations that rely on collaboration and communication. One suggestion I'd have for new users is to spend some time exploring its integrations and automation capabilities, as they can significantly improve productivity. My only observation as a person who loves exploring integration and working on autoamtions is that it wasn't immediately obvious what integrations and apps Teams supports. Better visibility or a more guided way to discover these features would make it much easier for users who want to automate workflows and get the most out of the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

yashwanthi m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

"Powerful Collaboration Platform with Room for Imp

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its seamless integration with the Microsoft 365 ecosystem, combining chat, video meetings, file sharing, collaboration, and productivity tools in a single platform. Its strong security, enterprise-grade administration, real-time co-authoring in Office apps, and extensive integration with third-party applications make it especially well-suited for organizations of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its all-in-one collaboration experience. It combines chat, video meetings, file sharing, and integration with Microsoft 365 apps in a single platform, making it easy to communicate and work together without switching between multiple tools.

What do you dislike most about this product?

Microsoft Teams can feel slow and resource-intensive, especially during meetings or when multiple features are in use. Its interface can be overwhelming, making it difficult to find chats, files, and settings quickly. Notifications and conversation organization can also become cluttered, causing important messages to be missed.

What recommendations would you give to someone considering this product?

Take time to learn the key features and customize your notification settings to reduce distractions. Use channels and folders consistently to keep conversations and files organized. If you already use Microsoft 365, Teams offers the most value through its seamless integration with other Microsoft apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ravi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

Very Good Option to do Online Meetings

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

A tool that solves my virtual meeting problems, and I can send an invite and create a meeting link instantly. As per my profession I need to do online meetings on a daily basis, so I use this tool to make them smooth and work on a slow network as well.

What is your favorite aspect of this product?

I can meet anyone online very securely and record the meeting and take notes in this for meeting which is really helpful and I can create groups and discuss things in group meetings as well.

What do you dislike most about this product?

Teams is good option for virtual meetings. I can use this on my phone as well

What recommendations would you give to someone considering this product?

Make the online meetings more productive and useful with Teams

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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