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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Andrew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

It works when you need it

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams works well for large-scale organizations to have a robust messaging and meeting system. It integrates effectively with other Microsoft products, making it super easy and simple to use the Microsoft ecosystem, such as Outlook and Word, with the software.

What is your favorite aspect of this product?

It is easy to integrate with calendar functionality. The video conferencing is very reliable.

What do you dislike most about this product?

It has quite clunky UI and is slow to load. The "Teams" channel functionality goes unused.

What recommendations would you give to someone considering this product?

If you are already using the Microsoft ecosystem, it's an easy recommendation and a natural fit for a messaging and video conferencing application.

Pros

  • Security Protects
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Efficient Service

Amy G.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Effective for team chats, meetings & file sharing

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The seamless integration with Microsoft 365 enables smooth workflows.

What is your favorite aspect of this product?

Being able to co-edit files directly within Teams while discussing changes in the chat or on a call is incredibly efficient and reduces confusion.

What do you dislike most about this product?

The rather complex user interface. It can be rather overwhelming for first time users.

What recommendations would you give to someone considering this product?

It is an ideal collaboration tool if you’re already using Microsoft 365 or need an all-in-one collaboration platform. I advise that you start with basic features like chat and meetings and then later explore more advanced features.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Caring

KHIM L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers deep integration with Microsoft 365 (formerly Office 365) applications like Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook. This allows users to work directly within Teams, collaborate on documents in real-time, and share files effortlessly without leaving the platform.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. This integration allows for a highly cohesive experience, where users can access, collaborate on, and share Office files (Word, Excel, PowerPoint) directly within the platform without needing to switch between multiple apps. The ability to co-author documents in real-time, especially when working in a team, is incredibly powerful and enhances collaboration efficiency. The unified experience also extends to calendar scheduling, task management (via Planner), and email integration with Outlook, making it easier to keep everything in one ecosystem.

What do you dislike most about this product?

One of the main drawbacks of Microsoft Teams is its clunky user interface and overwhelming complexity, particularly for new users or smaller teams. The sheer number of features and options can be overwhelming, and it’s sometimes difficult to find the right settings or tools you need.

What recommendations would you give to someone considering this product?

Microsoft Teams excels as a comprehensive collaboration platform, especially for teams already using Microsoft 365. If you need integrated features like chat, video conferencing, file sharing, and task management in one place, Teams can be a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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