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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Ravi Shankar Y.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

great product! everthing in one app!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

we can have a lot of things in one place. be it whiteboard or screensharing or video calls or normal audio calls. the user interface is extremely good, which other apps dont have

What is your favorite aspect of this product?

the simplicity of the product even when it has a thousand features. any one starting on it can get to pace within a day, its that simple. PS - it comes with a lot of features which the competition doesnt have.

What do you dislike most about this product?

nothing. its a great product

What recommendations would you give to someone considering this product?

go for it! value for money.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aditya M.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Great tool for engagement and schedule meetings,

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Custom applications can be added in the Ms teams

What is your favorite aspect of this product?

Adding the Ms office apps in the Ms teams to ease the work

What do you dislike most about this product?

Lagginess, and poor customer support

What recommendations would you give to someone considering this product?

For meeting and engagement activities it's the best tool you should be looking at iy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Inspiring
  • Charges for Enhancements

Jaykumar K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Microsoft Teams: All-in-One Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams sets itself apart with two key features. First, its tight integration with Microsoft 365 makes collaboration a breeze. No more jumping between apps you can edit documents and share files seamlessly within Teams. Channels keep conversations organised. Imagine having dedicated spaces for different projects or topics, keeping everything focused and clutter-free. This makes Teams a powerful hub for communication and collaboration, all within the familiar Microsoft ecosystem.

What is your favorite aspect of this product?

For our organisation, Microsoft Teams has become the glue that keeps everything connected. Gone are the days of scattered chats and endless email threads. Teams keeps all our communication organised by project or channel, making it easy to find past discussions and stay on the same page. Plus, the ability to jump from chat to video calls seamlessly makes collaboration a breeze. It's a night and day difference from our old setup, and I can't imagine working without Teams anymore!

What do you dislike most about this product?

Honestly, the biggest challenge is remembering to silence my mic when I'm not talking!

What recommendations would you give to someone considering this product?

Considering Microsoft Teams? If your organization uses Microsoft 365, it's a no-brainer! Teams integrates perfectly with all your favorite Office tools, making collaboration a breeze. No more hunting for files or switching between apps everything's right there. Plus, the channel structure keeps conversations organised and focused. It might take a little time to adjust to your old way of working, but trust me, Teams will become your go-to hub for communication and collaboration. You won't regret giving it a try

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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