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LivePerson

LivePerson Conversational Cloud

7.4 /10

29 Reviews Write a Review

What is LivePerson Conversational Cloud?

Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.

Company Details

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LivePerson Conversational Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LivePerson Conversational Cloud.

83 Likeliness to Recommend

1
Since last award

86 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LivePerson Conversational Cloud?

2% Negative

20% Neutral

78% Positive

Pros

Respectful
Security Protects
Enables Productivity
Includes Product Enhancements

Cons

Under Delivered

Feature Ratings

Average 78

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Wayfinding

Leads Generation

Voice or Text Input

Natural Language Processing

Personalized Service

Knowledgebase

Translation

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

LivePerson Conversational Cloud Reviews

Mike J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Great chatbot, cut our helpdesk workload

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

This product seems much more fluid than others and is more refined.

What is your favorite aspect of this product?

The way this product can act human and make accurate predictions is pretty astounding.

What do you dislike most about this product?

This product can be a bit pricey and I think the grammar engine could use a little work.

What recommendations would you give to someone considering this product?

If you're looking to cut tickets into your helpdesk, this solution delivers. Just requires you to build out extensive list of questions and answers.

Pros

Helps Innovate
Continually Improving Product
Fair
Generous Negotitation

Cons

Less Friendly Negotiation

Latest Research

LivePerson Conversational Cloud

What is LivePerson Conversational Cloud?

Company Details

Need Assistance?

LivePerson Conversational Cloud Ratings

83 Likeliness to Recommend

1 Since last award

86 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love LivePerson Conversational Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LivePerson Conversational Cloud Reviews

Mike J.

Great chatbot, cut our helpdesk workload

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

1
Since last award

2
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Feature Ratings

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Wayfinding

Leads Generation

Voice or Text Input

Natural Language Processing

Personalized Service

Knowledgebase

Translation

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training