

What is LivePerson Conversational Cloud?
LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.
Company Details
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Get AssistanceLivePerson Conversational Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
88 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LivePerson Conversational Cloud?
Pros
- Respectful
- Security Protects
- Includes Product Enhancements
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Application Programming Interface
Scheduled Availability
Workflow Processing
Multi-channel
Wayfinding
Voice or Text Input
Personalized Service
Translation
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
LivePerson Conversational Cloud Reviews
Mike J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Great chatbot, cut our helpdesk workload
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
This product seems much more fluid than others and is more refined.
What is your favorite aspect of this product?
The way this product can act human and make accurate predictions is pretty astounding.
What do you dislike most about this product?
This product can be a bit pricey and I think the grammar engine could use a little work.
What recommendations would you give to someone considering this product?
If you're looking to cut tickets into your helpdesk, this solution delivers. Just requires you to build out extensive list of questions and answers.
Pros
- Helps Innovate
- Continually Improving Product
- Fair
- Generous Negotitation
Cons
- Less Friendly Negotiation
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2020
Easy to use, difficult to access on mobile device.
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Caring
- Client Friendly Policies
Cons
- Less Performance Enhancing
- Less Inspiring
- Vendor's Interest First