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LivePerson

LivePerson Conversational Cloud

Composite Score
7.3 /10
CX Score
7.2 /10
Category
LivePerson Conversational Cloud
7.3 /10

What is LivePerson Conversational Cloud?

LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.

Company Details


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LivePerson Conversational Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LivePerson Conversational Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

88 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LivePerson Conversational Cloud?

2% Negative
16% Neutral
82% Positive

Pros

  • Respectful
  • Security Protects
  • Includes Product Enhancements
  • Enables Productivity

Feature Ratings

Average 79

Leads Generation

82

Application Programming Interface

82

Scheduled Availability

81

Workflow Processing

81

Multi-channel

81

Wayfinding

81

Voice or Text Input

79

Personalized Service

78

Translation

78

Natural Language Processing

77

Knowledgebase

76

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of Data Integration

80

Vendor Support

80

Ease of Customization

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Breadth of Features

77

Quality of Features

76

Business Value Created

76

Availability and Quality of Training

70

LivePerson Conversational Cloud Reviews

Willy B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Most advance CS Experience

Likeliness to Recommend

10 /10

What differentiates LivePerson Conversational Cloud from other similar products?

They have been leading in the field, the overall experience, was the first time that I saw interaction with a CHat Bot using AI

What is your favorite aspect of this product?

The API connectivity

What do you dislike most about this product?

ease of access, and the plethora of options that you can have. Endless possibilities within the CMR connectivity that you can have, the data scrapping was mind-blowing.

What recommendations would you give to someone considering this product?

Whether you provide technical support or sales, this tool is 100% recommended, want to get useful data for your sales not sure if there is something you can compare it with. Possibilities to reduce by 18% within the first implementation our outsourced capacity and savings of 17%.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Over Delivered

Mahesh C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Best conversational AI platform on the market

Likeliness to Recommend

10 /10

What differentiates LivePerson Conversational Cloud from other similar products?

It has all the features you need to backbone your Customer support, pricing is also fair. It is easy to use, good UI. Seamless customization and integration It is more dynamic and make conversation for your customers personlized

What is your favorite aspect of this product?

It offers digital first customer conversation for better scale, results and engagements.

What do you dislike most about this product?

Trust me it was very frightening to use at first, but slowly we understood the product and their team helped us a lot.

What recommendations would you give to someone considering this product?

I highly recommend this product to anyone who wish to receive 5 stars in customer communication. I know big brands are already using liveperson. This tool is essential for your business and customer support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ahmed S.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Economical, intuitive and customizable tool

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

A very powerful integration layer, numerous integration channels, and the conversational AI capabilities which being continuously enhanced.

What is your favorite aspect of this product?

The strong knowledge base and self learning tools.

What do you dislike most about this product?

Sometimes the support is not as responsive as it should be considering the nature of the domain it serves.

What recommendations would you give to someone considering this product?

Understand the licensing model which could be based on the number of users or number of conversations and carefully select the one most economical for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular LivePerson Conversational Cloud Comparisons

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