What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat HelpDesk.
95 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Ankur G.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Nov 2021
A good lead generation and management software
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The main advantage is that it does not keep the blocks of chat as historical data
What is your favorite aspect of this product?
Advanced widget customization and notifications
What do you dislike most about this product?
Nothing to dislike as such the software is good for use
What recommendations would you give to someone considering this product?
Go for it, a trustworthy product
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Mary N.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Easy to use
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Ease of use & implementation
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
none thus far
What recommendations would you give to someone considering this product?
Give it a try
Pros
- Reliable
- Enables Productivity
- Saves Time
- Respectful