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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Translation
Knowledgebase
Leads Generation
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
LiveChat ChatBot Reviews
Marissa N.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Amazing tool for lead generation
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
LiveChat is so quick and easy to implement and the two week trial makes it risk-free
What is your favorite aspect of this product?
I love being able to have 1:1 communication with visitors of the website. It is a great way to generate leads as well as understand how users are interacting with the site.
What do you dislike most about this product?
If you want to use file sharing you do have to pay a bit more as well as communications that come in after hours are only shown in UTC time zone.
What recommendations would you give to someone considering this product?
Try the 2 week trial, there are no risks and it is worth giving it a shot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Haradhan D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
Live Chat is one of the best chatting system
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Livechat always provides us advanced data and analytics regarding how users of our app or website. Livechat always provides us advanced data and analytics regarding how users of our app. It helps to have a very important and positive efficiency for my clients because it provides the exclusive and best support with the help desk. LiveChat works perfectly with a very complete system of tickets and live chat. Also, all those powerful and essential features satisfied us very much.
What is your favorite aspect of this product?
1.The possibility to see what person is typing, prior to sending. 2.Omnichannel support for two languages it's really great. 3. Real-time support in their live chat is the best to support forever. 4.The ease of use makes it ideal for almost any business. 5.LiveChat allows you to share links, images, and videos. It can be integrated into your website easily 6.Really clean UI on both the front end and back end.
What do you dislike most about this product?
LiveChat is a fast, reliable, secure, and easy-to-use system. I do not have any issues with live chat.
What recommendations would you give to someone considering this product?
I have had an excellent experience using LiveChat. It has a professional and responsive customer support and it also enables us to provide excellent support to our customers. My recommendation goes to this efficient tool. For all those reasons I love to recommend LiveChat to all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Njambi K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2021
A Very Effective Live Chat Solution For Business
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The tool comes with some automation features where customers/clients can get a bot responding to common queries.
What is your favorite aspect of this product?
Deploying and using LiveChat is easy Setting up the bots is easy The tool matches customers and agents in real time The ticketing system ensures easy tracking of issues and solving them It ca auto respond when there is no live agent
What do you dislike most about this product?
With the many benefits of this tool and how easy it makes customer care services, I have no issues with the tool. At least I haven't noted any
What recommendations would you give to someone considering this product?
If you need a live chat application for your online website, LiveChat is what you need. It works well and integration is easy
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
