What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
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Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Learning and Adaptability
Scheduled Availability
Multi-channel
Personalized Service
Voice or Text Input
Translation
Wayfinding
Application Programming Interface
Workflow Processing
Natural Language Processing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Implementation
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Laiye Chatbot Screenshots
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Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
Gatitu M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A Great Chatbot Software For Business
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay comes with automation features that makes customer interracial easy. Thanks to automation, we are able to fast track customer requests and this streamlines customer care
What is your favorite aspect of this product?
I like that Mindsay is affordable The user interface is great and therefore using this software is straightforward I like the automation features as this not only saves time but also makes it easy to fast track and handle customer requests
What do you dislike most about this product?
Mindsay has been more than good and I haven't experienced any issues
What recommendations would you give to someone considering this product?
For businesses looking for a chatbot, Mindsay is one of the best. Its affordable and saves time by automating customer requests and conversations. It's easy to use too.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Gathomi M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
An Affordable yet Effective Chatbot
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
This chatbot offers conversation automation features. It simplifies conversations and helps in overcoming common challenges while automating customer requests. In a nutshell, it saves time.
What is your favorite aspect of this product?
The automation features saves time. With this software, it's easy to maximize on human resources. It provides an FAQ section which is customizable and this saves time as well.
What do you dislike most about this product?
This software has no any complexities. It works well
What recommendations would you give to someone considering this product?
For the best customer care service, I recommend Mindsay. It's affordable and gets the job done effectively.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service
Kiguta A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Handling Customer Requests The Easy Way
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay is a great tool when it comes to customer care services. It automates customer requests and this saves time. Thanks to automation, customers can as well get answers to questions in the FAQ section without having to contact a human assistant.
What is your favorite aspect of this product?
I like the AI and automation features. The software is easy to customize to meet our unique business needs. The software saves us time
What do you dislike most about this product?
The software is costly. Customization is not easy
What recommendations would you give to someone considering this product?
With Mindsay, you will be able to streamline business customer interactions. The software is also affordable and highly effective. I recommend it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
