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Kaseya

Kaseya Backup & Disaster Recovery

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Kaseya Backup & Disaster Recovery
7.6 /10

What is Kaseya Backup & Disaster Recovery?

Kaseya Backup & Disaster Recovery provides real-time automated disk backup, disk imaging, file-level backup and bare-metal restore for Windows servers and workstations. Unlike file-based-only products, this solution creates an image of the entire system state – giving administrators the framework to completely rebuild a downed system in less than an hour. Kaseya Backup & Disaster Recovery enables:

Company Details


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Kaseya Backup & Disaster Recovery Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

83 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya Backup & Disaster Recovery?

2% Negative
22% Neutral
76% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Altruistic

Cons

  • Less Effective Service
  • Less Caring
  • Leverages Incumbent Status

Feature Ratings

Average 85

File Explorer Granular Restore

90

Backup Monitoring and Reporting

88

Physical and Virtual Machines Protection

88

Integration With Storage Arrays

84

Application-Aware Processing

82

Data Deduplication

79

Integration with Security Software

75

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Ease of IT Administration

88

Ease of Data Integration

87

Vendor Support

86

Product Strategy and Rate of Improvement

86

Ease of Implementation

85

Breadth of Features

85

Business Value Created

82

Quality of Features

82

Availability and Quality of Training

79

Ease of Customization

76

Kaseya Backup & Disaster Recovery Reviews

Lenny F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic addition to existing VSA set of tools

Likeliness to Recommend

9 /10

What differentiates Kaseya Backup & Disaster Recovery from other similar products?

Range of existing products allowing them to be a one stop shop

What is your favorite aspect of this product?

Integrations with other parts of their framework

What do you dislike most about this product?

Reporting functionality at times could be lacking but is always getting development

What recommendations would you give to someone considering this product?

Get a trial and take it for a spin, sales team respectful and non pushy

Pros

  • Continually Improving Product
  • Reliable
  • Caring
  • Saves Time
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Easy for the work

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Jason L.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Very reliable solution.

Likeliness to Recommend

9 /10

What differentiates Kaseya Backup & Disaster Recovery from other similar products?

The ease of backup job configuration and deployment.

What is your favorite aspect of this product?

Pulling a file based backup and building it in the sandbox, to then browse and select granular files to then restore to original locations automatically, or to a location of my choice.

What do you dislike most about this product?

That we have to log into two different portals for the two solutions we have.

What recommendations would you give to someone considering this product?

Kaseya keeps buying the software we all use, this has been diminishing the quality of support for the software we have gotten familiar with.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
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