This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Atlassian

Jira

8.9 /10

584 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Document Management

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Shivangi A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Jira Review for Agile planning

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

A lot of online help is available for JIRA usage. Also, it is widely used so able to adapt to new organizations.

What is your favorite aspect of this product?

The PI planning through iterations is a great feature that helps in good planning.

What do you dislike most about this product?

Its difficult to keep track of so much data. sometime we lost the track of the pages that we want to access frequently. search capabilities can be improved.

What recommendations would you give to someone considering this product?

It is must have product for PI planning.

Pros

Performance Enhancing
Efficient Service
Caring
Respectful

Kyle R.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Exploring Jira for Construction Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What sets Jira apart from other project management software is its robust customization options and flexibility. Unlike traditional project management tools, Jira is highly configurable, allowing us to tailor workflows, issue types, and dashboards to match our unique project management processes.

What is your favorite aspect of this product?

We use Jira to create and manage project tasks, assign responsibilities to team members, and track progress across various construction projects. Jira's agile project management features allow us to adapt to changing project requirements and prioritize tasks effectively, ensuring that project timelines and deliverables are met consistently.

What do you dislike most about this product?

The initial setup and configuration of Jira can be complex, requiring dedicated resources and expertise to implement effectively.

What recommendations would you give to someone considering this product?

As a project manager, I appreciate how Jira can be adapted to support various project methodologies, including agile, waterfall, and hybrid approaches. The ability to create custom dashboards and reports provides valuable insights into project progress and performance, empowering our teams to make data-driven decisions and optimize project outcomes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aryaman S.

Role: Consultant
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2024

Awesome collaborative product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I’ve only used jira and it’s great to use

What is your favorite aspect of this product?

Ubiquitous and collaborative

What do you dislike most about this product?

If something goes wrong then it all goes wrong

What recommendations would you give to someone considering this product?

Make sure you enter the correct mpp into it.

Pros

Saves Time
Fair
Altruistic
Generous Negotitation

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Shivangi A.

Jira Review for Agile planning

Likeliness to Recommend

Pros

Kyle R.

Exploring Jira for Construction Teams

Likeliness to Recommend

Pros

Aryaman S.

Awesome collaborative product

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

Wrike

Microsoft Project

monday.com

Smartsheet

Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Document Management

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support