Infor CRM

What differentiates Infor CRM from other similar products?

Infor CRM offers tools to help people, groups, and organizations perform better in sales as well as insights to improve planning and execution for sales, marketing, and customer service. Rich customer data from conversations and transactions all across company is made available to sales teams by Infor CRM, which also fits the current flexible workforce with different access options.

What is your favorite aspect of this product?

Our freedom to design our own selling process was a major asset; going from a first meeting to a sale taught us a lot about where to concentrate our time and energy and when to declare an opportunity closed. Although we were unsure of the kind of assistance we should expect with our plan and what was extra, our vendor support was consistently good and timely.

What do you dislike most about this product?

Since we are a little business, we didn't have the resources to hire a full-time administrator to handle everything, as we felt that was necessary. We experienced problems with administrator rules and permissions because we lacked a dedicated manager on site.

What recommendations would you give to someone considering this product?

Although I still prefer the discontinued desktop client, it is fairly simple to use. We are currently updating to the most recent version, which should greatly enhance the user experience. For analytics and integrating with data from other systems, you can fairly quickly pull data into Business Objects.

What differentiates Infor CRM from other similar products?

Reasonably simple to use CRM system. Does what’s expected in terms of monitoring client info, collating data, and managing contracts and sales opportunities. Managing groups is multi-faceted and versatile. I favor how you can view the ticket history on a client, that helps me prepare for my proactive outreaches. Seeing notes from different team members is nice for our cooperative effort to search out the simplest solutions for our clients.

What is your favorite aspect of this product?

Infor is a great product for holding information regarding companies, people, opportunities, support tickets, documents, etc… on behalf of me a marketeer it’s quite straightforward to make teams and segment the information for selling purposes and export this across to different selling software. The system is additionally useful for keeping track of opportunities and recent contact with companies. For marketing purposes, you’re also ready to associate campaigns/lead sources to opportunities and track the number of leads generated from one pretty handy campaign.

What do you dislike most about this product?

Slow to load next page, slow to load search results, search question has to be typed in exactly as it appears within the system, for example, if Wal-Mart is in the system, “Wal-Mart” or “Walmart” wouldn’t load any results. Leads would randomly disappear from the CRM for four hours at a time which was attributed to a technical issue.

What recommendations would you give to someone considering this product?

Infor SalesLogix CRM is the best to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, selling Automation, Client Service, and Support Automation. Infor SalesLogix comes normal with Infor Mobile CRM, website Lead Capture, and 100/GB of Storage per fifty users. Infor SalesLogix is additional similar to Salesforce.com Enterprise at roughly 30% - 50% of the cost.

What differentiates Infor CRM from other similar products?

The scale of the software system is great. Smaller corporations entrenched in antiquated Marketing, Sales, and Client Service business processes can struggle. Infor CRM is designed for professionally managed organizations, fascinated by data generation. The tool is extremely customizable. You’re working with a third-party contractor who will do the majority of your development work, at a cost. The tool is web-based, includes a mobile site, and has recently seen some investment in product design enhancements and upgrades, once years of very little of either.

What is your favorite aspect of this product?

Infor CRM is nice for making information about vendors and clients. I believe the best part is that you can begin small and then configure and customize the merchandise for any purpose, turning it into a system that enables terribly different audiences to access the same DB.

What do you dislike most about this product?

The large and cumbersome side of the on-premise consumer. We’ve got problems with the client loading itself. We use a remote desktop to offer the client a quicker speed, however, it can barely help. We additionally didn’t have all the documentation of the customization so we can’t provide the online experience.

What recommendations would you give to someone considering this product?

Understand the internal purpose of CRM as a tool to execute Marketing, Sales, and client Service processes. Take the time to find out the options of every module and style responsibilities to linear workflow. The most effective deployments have progressive growth plans and CRM-associated goals supported by information found in the CRM.