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Hubspot Live Chat Logo
Hubspot Live Chat Logo
HubSpot

Hubspot Live Chat

Composite Score
8.2 /10
CX Score
8.3 /10
Category
Hubspot Live Chat
8.2 /10

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

Company Details


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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative
9% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Friendly Negotiation

Feature Ratings

Average 88

Workflow Processing

97

Learning and Adaptability

92

Integration With CRM

91

Multi-channel

90

Scheduled Availability

90

Leads Generation

89

Personalized Service

87

Knowledgebase

87

Natural Language Processing

83

Application Programming Interface

82

Voice or Text Input

82

Vendor Capability Ratings

Average 81

Availability and Quality of Training

87

Quality of Features

85

Product Strategy and Rate of Improvement

84

Ease of Implementation

84

Business Value Created

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Vendor Support

78

Ease of IT Administration

78

Usability and Intuitiveness

77

Hubspot Live Chat Reviews

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Makes our business far more productive

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Where Hubspot Chat differs from others is the ease of setup and integration. We needed no technical input, and my colleague who did set it up was not technical in the slightest and was able to easily configure and go live with chat about 2 weeks after initial build began.

What is your favorite aspect of this product?

My favourite aspect is the fact we already use Hubspot as our CSM system, so it makes complete sense for Live Chat and Chatbot to be embedded in our existing account. We are a sales focused team, and we have lead forms on our website as lead gen is very important for us, and chatbot enables us to automate much of this and filter out the very simple queries.

What do you dislike most about this product?

I find that when the chatbot is converted into an actual chat for a 'human' to pickup, the notifications are poor and easy to miss. A nicer and clearer pop-up would be good.

What recommendations would you give to someone considering this product?

If you use Hubspot already, it is a no-brainer. If you don't, it may be worth shopping around a little bit first.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sudarshana J.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Userfriendly and reliable, but needs minor improve

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

seamless integration with HubSpot's CRM, allowing businesses to manage conversations and customer data in one unified platform

What is your favorite aspect of this product?

seamless integration with the HubSpot CRM

What do you dislike most about this product?

like chatbot customization and reporting, are only available in the higher-tier plans, making it less accessible for smaller businesses or those on a tight budget.

What recommendations would you give to someone considering this product?

HubSpot's CRM or marketing tools, this product integrates seamlessly and adds significant value.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Shahzad M.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for growing businesses, but the pricing can

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

HubSpot Live Chat stands out with its seamless integration into the broader HubSpot CRM ecosystem, offering built-in automation, lead tracking, and personalized chat experiences without requiring third-party tools, making it ideal for businesses already using HubSpot’s suite.

What is your favorite aspect of this product?

My favorite aspect of HubSpot Live Chat is its deep integration with HubSpot CRM, allowing real-time conversations to be instantly connected to customer data for personalized, seamless interactions and follow-ups.

What do you dislike most about this product?

What I dislike most about HubSpot Live Chat is that its advanced features, like deeper customization and automation, can become expensive, especially for businesses needing more robust capabilities beyond the basic free version.

What recommendations would you give to someone considering this product?

I recommend evaluating your specific business needs and budget before committing. Take advantage of the free trial to explore the features, and consider how well it integrates with your existing tools. Additionally, assess the potential for scaling, as costs can increase with more advanced features.

Pros

  • Trustworthy
  • Inspires Innovation
  • Saves Time
  • Over Delivered

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