
What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Learning and Adaptability
Integration With CRM
Multi-channel
Scheduled Availability
Leads Generation
Personalized Service
Knowledgebase
Natural Language Processing
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Hubspot Live Chat Reviews
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Makes our business far more productive
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Where Hubspot Chat differs from others is the ease of setup and integration. We needed no technical input, and my colleague who did set it up was not technical in the slightest and was able to easily configure and go live with chat about 2 weeks after initial build began.
What is your favorite aspect of this product?
My favourite aspect is the fact we already use Hubspot as our CSM system, so it makes complete sense for Live Chat and Chatbot to be embedded in our existing account. We are a sales focused team, and we have lead forms on our website as lead gen is very important for us, and chatbot enables us to automate much of this and filter out the very simple queries.
What do you dislike most about this product?
I find that when the chatbot is converted into an actual chat for a 'human' to pickup, the notifications are poor and easy to miss. A nicer and clearer pop-up would be good.
What recommendations would you give to someone considering this product?
If you use Hubspot already, it is a no-brainer. If you don't, it may be worth shopping around a little bit first.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Sudarshana J.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Dec 2024
Userfriendly and reliable, but needs minor improve
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
seamless integration with HubSpot's CRM, allowing businesses to manage conversations and customer data in one unified platform
What is your favorite aspect of this product?
seamless integration with the HubSpot CRM
What do you dislike most about this product?
like chatbot customization and reporting, are only available in the higher-tier plans, making it less accessible for smaller businesses or those on a tight budget.
What recommendations would you give to someone considering this product?
HubSpot's CRM or marketing tools, this product integrates seamlessly and adds significant value.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

Shahzad M.
- Role: Vendor Management
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Great for growing businesses, but the pricing can
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
HubSpot Live Chat stands out with its seamless integration into the broader HubSpot CRM ecosystem, offering built-in automation, lead tracking, and personalized chat experiences without requiring third-party tools, making it ideal for businesses already using HubSpot’s suite.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Live Chat is its deep integration with HubSpot CRM, allowing real-time conversations to be instantly connected to customer data for personalized, seamless interactions and follow-ups.
What do you dislike most about this product?
What I dislike most about HubSpot Live Chat is that its advanced features, like deeper customization and automation, can become expensive, especially for businesses needing more robust capabilities beyond the basic free version.
What recommendations would you give to someone considering this product?
I recommend evaluating your specific business needs and budget before committing. Take advantage of the free trial to explore the features, and consider how well it integrates with your existing tools. Additionally, assess the potential for scaling, as costs can increase with more advanced features.
Pros
- Trustworthy
- Inspires Innovation
- Saves Time
- Over Delivered