
What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Learning and Adaptability
Integration With CRM
Multi-channel
Scheduled Availability
Leads Generation
Personalized Service
Knowledgebase
Natural Language Processing
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Hubspot Live Chat Reviews

Dishant G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
HubSpot Live Chat is natively integrated with its broader CRM platform, offering a unified view of customer interactions across marketing, sales, and service. Its free-tier access, easy integration with automation tools, and comprehensive customer data tracking set it apart from competitors like Intercom or Drift, which may require more third-party apps or have higher pricing tiers for similar features.
What is your favorite aspect of this product?
The seamless integration with HubSpot's CRM and automation workflows is my favorite aspect. It allows teams to streamline customer conversations and follow up with automated emails or tasks directly from the chat interface, making lead nurturing incredibly efficient.
What do you dislike most about this product?
The reporting and analytics features within HubSpot Live Chat can feel limited compared to more specialized tools, especially when it comes to customizing in-depth reports for chat performance or agent productivity.
What recommendations would you give to someone considering this product?
For businesses already using HubSpot or those looking to centralize their marketing, sales, and customer support efforts, HubSpot Live Chat is a powerful tool. However, assess your reporting needs upfront, as advanced analytics may require additional third-party tools or higher-tier plans.
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Inspires Innovation

Aakash S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Hubspot chatbot
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
It integrates well with other hubspot ecosystem.
What is your favorite aspect of this product?
Smooth integration with other hubspot ecosystem and the UI of chatbot
What do you dislike most about this product?
More policy oriented feature and internal alerts could be great.
What recommendations would you give to someone considering this product?
If you are using hubspot crm you should try the hub spot marketing hub.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Less Caring

Andrew B.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2023
Great product to offer a wide range of services
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Ease of use, support is great, easy onboarding
What is your favorite aspect of this product?
Ease of use and easy to set up
What do you dislike most about this product?
Price and some features can take a while to get used to
What recommendations would you give to someone considering this product?
I would review it against other competitors.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing