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Hubspot Live Chat Logo
Hubspot Live Chat Logo
HubSpot

Hubspot Live Chat

Composite Score
8.2 /10
CX Score
8.3 /10
Category
Hubspot Live Chat
8.2 /10

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

Company Details


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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative
9% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Friendly Negotiation

Feature Ratings

Average 88

Workflow Processing

97

Learning and Adaptability

92

Integration With CRM

91

Multi-channel

90

Scheduled Availability

90

Leads Generation

89

Personalized Service

87

Knowledgebase

87

Natural Language Processing

83

Application Programming Interface

82

Voice or Text Input

82

Vendor Capability Ratings

Average 81

Availability and Quality of Training

87

Quality of Features

85

Product Strategy and Rate of Improvement

84

Ease of Implementation

84

Business Value Created

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Vendor Support

78

Ease of IT Administration

78

Usability and Intuitiveness

77

Hubspot Live Chat Reviews

Dishant G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Hubspot Live Chat from other similar products?

HubSpot Live Chat is natively integrated with its broader CRM platform, offering a unified view of customer interactions across marketing, sales, and service. Its free-tier access, easy integration with automation tools, and comprehensive customer data tracking set it apart from competitors like Intercom or Drift, which may require more third-party apps or have higher pricing tiers for similar features.

What is your favorite aspect of this product?

The seamless integration with HubSpot's CRM and automation workflows is my favorite aspect. It allows teams to streamline customer conversations and follow up with automated emails or tasks directly from the chat interface, making lead nurturing incredibly efficient.

What do you dislike most about this product?

The reporting and analytics features within HubSpot Live Chat can feel limited compared to more specialized tools, especially when it comes to customizing in-depth reports for chat performance or agent productivity.

What recommendations would you give to someone considering this product?

For businesses already using HubSpot or those looking to centralize their marketing, sales, and customer support efforts, HubSpot Live Chat is a powerful tool. However, assess your reporting needs upfront, as advanced analytics may require additional third-party tools or higher-tier plans.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Inspires Innovation

Aakash S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Hubspot chatbot

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

It integrates well with other hubspot ecosystem.

What is your favorite aspect of this product?

Smooth integration with other hubspot ecosystem and the UI of chatbot

What do you dislike most about this product?

More policy oriented feature and internal alerts could be great.

What recommendations would you give to someone considering this product?

If you are using hubspot crm you should try the hub spot marketing hub.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Cons

  • Less Caring

Andrew B.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product to offer a wide range of services

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Ease of use, support is great, easy onboarding

What is your favorite aspect of this product?

Ease of use and easy to set up

What do you dislike most about this product?

Price and some features can take a while to get used to

What recommendations would you give to someone considering this product?

I would review it against other competitors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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