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Google

Looker

Composite Score
7.8 /10
CX Score
8.1 /10
Looker
7.8 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics – Enterprise category

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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

96 Plan to Renew

4
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

0% Negative
11% Neutral
89% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 80

Data Exploration and Visualization

87

BI Security

83

Intelligent Alerts and Notifications

83

Dashboard

83

Real-Time Visualization

83

Collaboration

82

Operational Reporting Capabilities

82

Spatial Analysis

81

Self Service and Ad Hoc Capabilities

81

BI Platform Administration

79

Data Connectors and Data Mashup

77

Vendor Capability Ratings

Average 82

Ease of Data Integration

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

85

Breadth of Features

85

Ease of IT Administration

84

Usability and Intuitiveness

84

Vendor Support

81

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Availability and Quality of Training

75

Looker Reviews

Meenakshi V.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Visualize data with Looker

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

The best feature of Google Looker is that multiple user can work on the reports and dashboards in real time. Also, its has a very simple user interface and its drag-and-drop feature saves time.

What is your favorite aspect of this product?

I like its user friendly interface which is very easy to understand and it has a top notch customization for visuals. Moreover, its integration with other google tools makes it more familiar.

What do you dislike most about this product?

Its data modelling is quite complex if one is going for advanced features which has steep learning curve.

What recommendations would you give to someone considering this product?

I would highly recommend this tool.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Laura V.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Powerful and flexible tool for data insights

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Looker stands out because it allows teams to define and manage their data in a consistent way across different reports and dashboards, ensuring everyone uses the same metrics

What is your favorite aspect of this product?

My favorite aspect of Looker is how easy it is to create and customize dashboards. The user-friendly interface allows you to quickly build and adjust dashboards to meet specific needs, making it simple to visualize data in a way that’s both clear and insightful.

What do you dislike most about this product?

What I dislike most about Looker is that it can be a bit complex for new users, especially when it comes to setting up the data models. While the flexibility is great, the learning curve might be steep for those who aren’t familiar with data modeling or SQL. Additionally, the lack of real-time data streaming limits its usefulness in fast-paced environments where up-to-the-minute insights are needed.

What recommendations would you give to someone considering this product?

I would recommend Looker to anyone looking for a powerful, flexible tool for data analysis, especially if you’re already using Google Cloud services. However, be prepared for a learning curve, particularly if you're new to data modeling or SQL. Additionally, if real-time data streaming is a priority, you may want to consider how well Looker meets your needs in that area before making a decision.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Under Delivered

Antonio H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

BI with IA

Likeliness to Recommend

7 /10

What differentiates Looker from other similar products?

Having Google is a very differentiating value, with all the power of Gemini, its dashboards are magical. The possibility of applying semantic layers. Having all the information accessible through API.

What is your favorite aspect of this product?

As I was saying, the integration with Gemini

What do you dislike most about this product?

We miss documentation and use cases in Spanish.

What recommendations would you give to someone considering this product?

We recommend trying its open beta, and once the test is done, you can purchase it because its power is spectacular.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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