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GetResponse

GetResponse

Composite Score
8.5 /10
CX Score
8.8 /10
Category
GetResponse
8.5 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Altruistic

Feature Ratings

Average 86

Auto-Responders

89

Campaign Management

88

Dynamic Content

88

Email Templates

87

Email Delivery

87

Segmentation

86

Sales Intelligence & Conversion Rates

86

Basic Reporting and Analytics

85

A/B Testing

85

SPAM Compliance

84

Content Authoring

83

Vendor Capability Ratings

Average 85

Breadth of Features

88

Quality of Features

88

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of Customization

86

Business Value Created

86

Vendor Support

86

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Data Integration

81

GetResponse Reviews

Marcelo B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Optimized email delivery

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is a complete platform for marketing automation, that has been very successful delivery of our marketing campaings. Although GetResponse don't offers a free version, the price is really attractive if compared to other similar solutions.

What is your favorite aspect of this product?

A feature from GetResponse that really impacted our mail campaigns, is that over time, the platform learn contacts behavior. Regardless the time you send a campaign, you can setup GR to deliver your message at the most probable time the contact usually open his e-emails. This really increased our opening/click rates. Furthermore, GR offers a webinar management tool, that is a differencial from other solutions.

What do you dislike most about this product?

Data analytics is an aspect that can be improved.

What recommendations would you give to someone considering this product?

I recommend you to try GetResponse. The price is attractive, the setup is easy and fast.

Pros

  • Unique Features
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Ken J.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Very innovative product, great customer support.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The customer support features such as live chat make it very easy to setup campaigns.

What is your favorite aspect of this product?

The large amount of templates available.

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take advantage of all trainings that you receive to make your campaigns more effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James E.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2020

The price is reasonably priced and not pricey

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

There delivery rates and functions

What is your favorite aspect of this product?

The features and functions

What do you dislike most about this product?

I don’t have any dislikes with this product

What recommendations would you give to someone considering this product?

I would highly recommend this product to my customers and friends

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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