Function Point Customer Reviews 2025

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Function Point

Composite Score

5.4 /10

CX Score

5.2 /10

7 Reviews Write a Review

What is Function Point?

Everything you need to improve business performance. Make better business decisions with Function Point’s all-in-one agency management software.

Company Details

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Function Point Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

69 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+44 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Function Point?

42% Negative

1% Neutral

57% Positive

Pros

Reliable
Trustworthy
Effective Service
Saves Time

Cons

Less Productive
Vendor Friendly Policies
Less Inspiring

Feature Ratings

Average 65

Reporting

Security

Auditability

Knowledgebase

Business Process Analysis (BPA)

Project Management

Time Management

Billing

Team Collaboration

Resource Management

Process Automation

Vendor Capability Ratings

Average 70

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Function Point Reviews

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Full of features, but obtuse to use

Likeliness to Recommend

4 /10

Pros

Reliable
Respectful
Includes Product Enhancements
Security Protects

Cons

Less Effective Service
Vendor Friendly Policies
Less Efficient Service

Laura D.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

FunctionPoint is Key for Time Tracking/Billing

Likeliness to Recommend

10 /10

What differentiates Function Point from other similar products?

FunctionPoint is the premier time tracking and client billing management software that our agency uses. It is the foundation for how our agency tracks billable time to client projects and tasks and offers a plethora of reporting capabilities for data-driven individuals.

What is your favorite aspect of this product?

My favorite aspect is how easy it is to track my time to billable client projects and tasks. It keeps a counter of my time tracked for each day, so I can make sure I am hitting my goal as a Client Success Manager. Projects and tasks are clearly labeled in my dashboard so I can see exactly what I am responsible for trafficking and completing.

What do you dislike most about this product?

It can be very clunky if you are not familiar with how to dive deep into the system and figuring out how to search/filter and find the information you need.

What recommendations would you give to someone considering this product?

I would recommend agencies consider FunctionPoint, especially marketing and sales-based agencies who need to log and track billable time to client projects and tasks and manage their employee workloads and responsibilities.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Tough to use, but they all are.

Likeliness to Recommend

7 /10

Pros

Effective Service
Caring
Saves Time
Respectful

Cons

Less Productive
Charges for Enhancements
Less Performance Enhancing

Latest Research

Function Point

What is Function Point?

Company Details

Need Assistance?

Function Point Ratings

73 Likeliness to Recommend

69 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+44 Net Emotional Footprint

How much do users love Function Point?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting Straightforward data storage with ability to create any reports easily.

Security Permits customers to use their identity provider of choice to manage their sign on

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Project Management Plan all resources needed to execute projects

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Billing Includes invoice management, time capture, and expense tracking.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Function Point Reviews

Full of features, but obtuse to use

Likeliness to Recommend

Pros

Cons

Laura D.

FunctionPoint is Key for Time Tracking/Billing

Likeliness to Recommend

Pros

Tough to use, but they all are.

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Reporting

Security

Auditability

Knowledgebase

Business Process Analysis (BPA)

Project Management

Time Management

Billing

Team Collaboration

Resource Management

Process Automation

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features