What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Voice or Text Input
Leads Generation
Scheduled Availability
Application Programming Interface
Translation
Workflow Processing
Wayfinding
Multi-channel
Knowledgebase
Integration With CRM
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Drift Conversation Cloud Reviews
James I.
- Role: Vendor Management
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2023
Utterly fantastic and user-friendly solution
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The point of difference of Drift is that, in comparison to other complicated and expensive chatbot systems, it is an utterly fantastic and user-friendly lead-generating solution that can produce more high-quality connections. The capability of Drift to book conversations immediately from chatbot cues is another unique strength of this system that saves us from a lot of manual work.
What is your favorite aspect of this product?
We never ever considered that interacting with our consumers could be so straightforward, but Drift has made managing interactions with website visitors much easier. I build chatbots and run them so skillfully. Visual interface elements are really effective and have a really, super stunning appearance. Instead of calling our helpdesk, readers can now submit a support request directly through our Drift chatbot.
What do you dislike most about this product?
Its only negatives are sporadic late alerts, which usually bother me since when I receive late alerts, our site users receive replies late and are disappointed with the services. Some contemporary functionality is still missing from the reporting capabilities. We discovered certain problems while producing reports using the Drift statistics.
What recommendations would you give to someone considering this product?
Drift is a great tool that may help you in many sections of your firm; all you need to do is grasp how it behaves and exploit it to the fullest in each department. Your difficulties with overseeing visitor engagement will be eliminated. It will enable you to work in the environment of your dreams and increase the output and profitability of your business place.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Andrew C.
- Role: Operations
- Industry: Insurance
- Involvement: End User of Application
Submitted Jan 2023
An excellent chatbots application
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
DRIFT CONVERSATION CLOUD is an excellent chatbot application for lead generation, helpdesk, and sales team needs. It was the technology that liberated me from having to act like a robot. Because of its incredible features, our sales team can now straightforwardly chat with live customers on our website.
What is your favorite aspect of this product?
The fact that DRIFT CONVERSATION CLOUD is simple to set up, tweak, and align with existing workflows is what makes it the most relevant and interesting for everyone to use. I quickly grasped how it worked, its modern functionality, and how I could use it to our corporation's advantage in daily tasks. This product is surprisingly wonderful and responsive, and working with their tech support was a pleasure whenever needed.
What do you dislike most about this product?
That is hard to say because I have only seen positive results in my everyday life and on the job. It has frequently worked well for me, and I have never had any problems. My teammates occasionally complained about its sudden freeze and crash, but I've never been in that situation.
What recommendations would you give to someone considering this product?
DRIFT CONVERSATION CLOUD is useful because it provides businesses with a direct link to their active users on their website, allowing them to achieve maximum leads while maintaining a simple administrative platform. It alerts managers when any user visits their site, allowing them to stay up to date. It has gained a substantial share of the market by keeping its prices low and its product excellent.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Inspires Innovation
Alec f.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Extremely powerful and incredibly User-friendly
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I no longer have to behave like a robot, which is the nicest thing about Drift. I can't even begin to describe how glad I am whenever I speak with a prospective lead on Drift, without worrying about how to behave like an automaton. The vendor is super helpful, and working with them is simply a wonderful experience.
What is your favorite aspect of this product?
Drift surpassed my expectations in terms of the variety of capabilities it offers and the ease with which we can create chatbots. We have created bespoke audiences using its interaction capabilities by offering our visitors personalized chat experiences. Its Salesforce integration is the worthiest feature that helps us in sending only appropriate discussions to Salesforce so that they may be rapidly converted into prospects.
What do you dislike most about this product?
Despite the fact that I encounter issues frequently, the support team was available at all times and quickly provided a solution. I really adore this instrument just for the fact that it can assist me in meeting my quota.
What recommendations would you give to someone considering this product?
Compared to its competitors, Drift appears to be a superior chatbot software that not only helps you engage with visitors but also gives you the option to transmit a video. That is an excellent method to deliver a personalized message to draw in a new visitor to your site and distinguish yourself apart from the competitors.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service