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Drift Conversation Cloud Logo Award Winner Product Badge
Drift Conversation Cloud Logo Award Winner Product Badge
Drift

Drift Conversation Cloud

8.8 /10
Category
Drift Conversation Cloud
8.8 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

84 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 86

Personalized Service

89

Voice or Text Input

88

Leads Generation

88

Scheduled Availability

87

Application Programming Interface

86

Translation

86

Workflow Processing

85

Wayfinding

83

Multi-channel

83

Knowledgebase

83

Integration With CRM

82

Vendor Capability Ratings

Average 84

Breadth of Features

89

Quality of Features

88

Ease of Implementation

87

Ease of Customization

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of IT Administration

84

Business Value Created

81

Ease of Data Integration

80

Vendor Support

76

Drift Conversation Cloud Reviews

James I.

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Utterly fantastic and user-friendly solution

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

The point of difference of Drift is that, in comparison to other complicated and expensive chatbot systems, it is an utterly fantastic and user-friendly lead-generating solution that can produce more high-quality connections. The capability of Drift to book conversations immediately from chatbot cues is another unique strength of this system that saves us from a lot of manual work.

What is your favorite aspect of this product?

We never ever considered that interacting with our consumers could be so straightforward, but Drift has made managing interactions with website visitors much easier. I build chatbots and run them so skillfully. Visual interface elements are really effective and have a really, super stunning appearance. Instead of calling our helpdesk, readers can now submit a support request directly through our Drift chatbot.

What do you dislike most about this product?

Its only negatives are sporadic late alerts, which usually bother me since when I receive late alerts, our site users receive replies late and are disappointed with the services. Some contemporary functionality is still missing from the reporting capabilities. We discovered certain problems while producing reports using the Drift statistics.

What recommendations would you give to someone considering this product?

Drift is a great tool that may help you in many sections of your firm; all you need to do is grasp how it behaves and exploit it to the fullest in each department. Your difficulties with overseeing visitor engagement will be eliminated. It will enable you to work in the environment of your dreams and increase the output and profitability of your business place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Andrew C.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An excellent chatbots application

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

DRIFT CONVERSATION CLOUD is an excellent chatbot application for lead generation, helpdesk, and sales team needs. It was the technology that liberated me from having to act like a robot. Because of its incredible features, our sales team can now straightforwardly chat with live customers on our website.

What is your favorite aspect of this product?

The fact that DRIFT CONVERSATION CLOUD is simple to set up, tweak, and align with existing workflows is what makes it the most relevant and interesting for everyone to use. I quickly grasped how it worked, its modern functionality, and how I could use it to our corporation's advantage in daily tasks. This product is surprisingly wonderful and responsive, and working with their tech support was a pleasure whenever needed.

What do you dislike most about this product?

That is hard to say because I have only seen positive results in my everyday life and on the job. It has frequently worked well for me, and I have never had any problems. My teammates occasionally complained about its sudden freeze and crash, but I've never been in that situation.

What recommendations would you give to someone considering this product?

DRIFT CONVERSATION CLOUD is useful because it provides businesses with a direct link to their active users on their website, allowing them to achieve maximum leads while maintaining a simple administrative platform. It alerts managers when any user visits their site, allowing them to stay up to date. It has gained a substantial share of the market by keeping its prices low and its product excellent.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Alec f.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Extremely powerful and incredibly User-friendly

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

I no longer have to behave like a robot, which is the nicest thing about Drift. I can't even begin to describe how glad I am whenever I speak with a prospective lead on Drift, without worrying about how to behave like an automaton. The vendor is super helpful, and working with them is simply a wonderful experience.

What is your favorite aspect of this product?

Drift surpassed my expectations in terms of the variety of capabilities it offers and the ease with which we can create chatbots. We have created bespoke audiences using its interaction capabilities by offering our visitors personalized chat experiences. Its Salesforce integration is the worthiest feature that helps us in sending only appropriate discussions to Salesforce so that they may be rapidly converted into prospects.

What do you dislike most about this product?

Despite the fact that I encounter issues frequently, the support team was available at all times and quickly provided a solution. I really adore this instrument just for the fact that it can assist me in meeting my quota.

What recommendations would you give to someone considering this product?

Compared to its competitors, Drift appears to be a superior chatbot software that not only helps you engage with visitors but also gives you the option to transmit a video. That is an excellent method to deliver a personalized message to draw in a new visitor to your site and distinguish yourself apart from the competitors.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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