What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Network Management
Remote NOC, SOC, Helpdesk Integration
Patch Management
Support for IoT Devices
Process Automation
Discovery
Remote Control
Endpoint Backup
Ransomware Recovery and Removal
Anti Malware Signature Detection
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Datto RMM Reviews
Luis C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Great RMM for management and support purposices
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Makes everything clear to understand and to see and analyze all the provided data.
What is your favorite aspect of this product?
The possibility to administrate patches and remote connection on the browser
What do you dislike most about this product?
Multiple interfaces at the moment where some features have change between interfaces
What recommendations would you give to someone considering this product?
Set up every policy before installing and implementing into the production environment
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
eder g.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2021
good monitoring tool
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
RMM have a big catalog off addons
What is your favorite aspect of this product?
that would be the catalog, we use like 15 apps, and, with RMM we manage to find almost all of then and have it in one dashboard
What do you dislike most about this product?
some addons dont work properly, the can crash in any moment and you have to re install it
What recommendations would you give to someone considering this product?
you can try it, have a good prices and it can help you to monitor your infra and maintain the updates on time
Pros
- Enables Productivity
- Fair
- Client's Interest First
- Helps Innovate
Cons
- Security Frustrates
- Leverages Incumbent Status
Matt S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Easy to use, plentiful features for windows
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Ease of use and implementation
What is your favorite aspect of this product?
Patch management and the ability to control things remotely.
What do you dislike most about this product?
Apple compatibility is pretty bad. Every time there’s a major apple macOS update it seems to break functionality and apple patch management is non existent.
What recommendations would you give to someone considering this product?
If you are looking for a network / windows device management this is the platform to look at for a wide variety of features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing