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Remote Monitoring and Management (RMM) Software

Remote Monitoring and Management

What is Remote Monitoring and Management Software?

Remote Monitoring and Management (RMM) software is a solution to track the network and provide IT support remotely to users. It provides a snapshot on the health and efficiency of the network and infrastructure. Successful RMM implementation allows companies to seamlessly manage remotely connected users and ensure they are supported and operating optimally.

Common Features

  • Discovery
  • Endpoint Backup
  • Network Management
  • Patch Management
  • Process Automation
  • Real User Monitoring
  • Ransomware Recovery and Removal
  • Anti Malware Signature Detection
  • Mobile Device Management
  • Remote Control
  • Support for IoT Devices
  • Remote NOC, SOC, Helpdesk Integration

Top Remote Monitoring and Management (RMM) Software

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 11
Next Award: Feb 2025

Top Remote Monitoring and Management Software 2024

Composite Score
9.0 /10
CX Score
9.2 /10

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Pros

  • Effective Service
  • Enables Productivity
  • Respectful
  • Fair
Badge Winner
Addigy

Addigy

Composite Score
8.5 /10
CX Score
8.7 /10

Addigy is a cloud-based IT management platform to manage and secure macOS, iOS, iPadOS and tvOS devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more. At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise.

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Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Respectful
Badge Winner
Badge Winner
NinjaOne

NinjaOne

Composite Score
8.2 /10
CX Score
8.5 /10

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

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Pros

  • Reliable
  • Saves Time
  • Client Friendly Policies
  • Fair
Badge Winner
Badge Winner
Composite Score
8.0 /10
CX Score
8.5 /10

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

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Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service
Badge Winner
Badge Winner
Composite Score
7.9 /10
CX Score
8.3 /10

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and robust mobile apps to complement desktop clients for Windows and Mac, RDM is a Swiss Army knife for remote access. RDM empowers IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Badge Winner
Composite Score
7.8 /10
CX Score
7.9 /10

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Badge Winner
Badge Winner
Composite Score
7.7 /10
CX Score
7.7 /10

N‑sight RMM platform delivers a powerful combination of capabilities that get you up and running fast, for one low price. So you can quickly earn more, while paying less.

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Pros

  • Trustworthy
  • Respectful
  • Fair
  • Reliable
Badge Winner
Composite Score
7.7 /10
CX Score
7.7 /10

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

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Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity
MMSOFT Design

Pulseway

Composite Score
7.5 /10
CX Score
7.5 /10

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

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Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity
Composite Score
7.4 /10
CX Score
7.6 /10

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

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Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
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