What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDatto RMM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Datto RMM.
89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Network Management
Remote NOC, SOC, Helpdesk Integration
Patch Management
Support for IoT Devices
Process Automation
Discovery
Remote Control
Endpoint Backup
Ransomware Recovery and Removal
Anti Malware Signature Detection
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Datto RMM Reviews
- Role: Vendor Management
- Industry: Education
- Involvement: Initial Implementation
Submitted Feb 2022
Easy to use but a bit pricey
Likeliness to Recommend
Pros
- Caring
- Helps Innovate
- Trustworthy
- Efficient Service
Jereme S.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2022
Dattocon Does Not Disappoint!!
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
You want the best backup solution in the industry? Go with Datto. Their support is second to NONE. The products they have are the best. The UI is awesome!
What is your favorite aspect of this product?
Being able to sleep at night. Because I know Datto has my back. The best is the business
What do you dislike most about this product?
The Roadmap has sucked the past two years. Point blank.
What recommendations would you give to someone considering this product?
Get the iOS app more up to date. Help us iPad users out!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrick J.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2021
Takes care of all of our needs
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Unsure, no other products compared
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Few updates and improvements over time
What recommendations would you give to someone considering this product?
Know what you are looking for and if this addresses all you need
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features